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Thanks for your response. It tried to email but unfortunately I don't think it's going through because I'm not registered as a premium account. I am definitely emailing from the email address registered in my CPanel. I get the following email back: Your email to our support system could not be...

I'm looking to upgrade my hosting to a 3yr premium package. Can I choose to register the included free domain at a later date, or does it need to be registered at the same time as purchasing the hosting?