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  1. Anna

    CNAME to subdomain displays website-coming-soon

    You will not be able to add your domain to your account without setting the domain to use our name servers, that's how the servers are setup for security (simply to avoid "hijacking" of domains). Best you can do without changing name servers is set a redirect at your registrar and point it to...
  2. Anna

    destination ip address in A Record

    For adding your own domain to your account here with us, see: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain
  3. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative supension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  4. Anna

    Domain issues

    Glad to hear you got it working. I'll close this thread as the matter is now resolved.
  5. Anna

    My website disappeared

    Accounts that are inactive are pruned from the system periodically. If you fail to login to your account portal every 31 days the account would first be suspended, and if the suspension is not dealt with in proper time (you would have roughly 14 days to resolve the suspension, never shorter but...
  6. Anna

    Domain issues

    MX records relates to mail settings, and has nothing to do with setting the name servers. I see the name servers for that domain to be: Name Server:NS3.FIRSTFIND.NL Name Server:NS4.FIRSTFIND.NL Name Server:NS5.FIRSTFIND.NET You'll want to find where those are set in your administration...
  7. Anna

    Hosting questions

    I have not heard back from the admin that would be able to actually access the backend in the way needed to switch the forum account attached with your account portal for the hosting account. I'm sure he'll get to it in due time, but there may be other more pressing matters for him to tend to...
  8. Anna

    Account Deletion Request - Please delete my free hosting account

    The forum account you are posting from is not linked with a hosting account by that name. However I do notice that the account you refer to is already suspended awaiting termination and will be terminated roughly 14 days after it was suspended.
  9. Anna

    Account Deletion Request - Please delete my free hosting account

    I have placed your account under an administrative supension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  10. Anna

    cPWebDisk App

    I'll pass the question on to head admin, I make no guarantees that this will be enabled for free hosting though. All depends on how well it would work with the server setup, and how big of an interest there would actually be among the users for something like this, so far you're the only one...
  11. Anna

    Hosting questions

    Interesting, when I look up the hosting account evmcomic, I get a response that the forum account would be agrcelem, which is not even close to being logical... I'll see if I can get an admin to connect them properly for you.
  12. Anna

    Delete my hosting account.

    You are free to move it to any other host just edit the configuration at your domain registrar, but we will not go into a suspended account and make any changes to allow you to use the domain with us before the account is actually terminated, especially not when the suspension is for something...
  13. Anna

    Delete my hosting account.

    We do not expedite terminations of suspended accounts, the account would get removed in roughly 14 days. It can take longer but will NOT be done any sooner.
  14. Anna

    Hosting questions

    You would still need to have a forum username together with the cpanel name I saw there's no hosting, or portal, account matched up with the forum account you posted this from, so if you already signed up you'd have a new forum account as well, with the same username as you have for the...
  15. Anna

    Domain vanished, everything gone

    I'll point one of the staff members that actually have access to backups to this thread, he'll be able to answer weather it is possible or not. What cPanel username and domain did you use to have? We'd need that to find backups since they would be based on cPanel username as far as I know. Do...
  16. Anna

    X10 Newbie

    Hello and welcome to x10hosting :)
  17. Anna

    Are you kidding me ?!

    There are some cases where US sanctions would make it illegal for us to provide service, not sure if your country falls into that category. For those that fall into that category the accounts are terminated immediately when we find them should they managed to get past the registration block in...
  18. Anna

    Are you kidding me ?!

    It is not a message aimed to you as a person, but the fact is that a large percentage of the users signing up from your country has done so and abused the service provided. Some by either "just" uploading content that does not comply with our ToS, others, and which is a much worse case, upload...
  19. Anna

    Domain vanished, everything gone

    Accounts that are suspended are later terminated for being inactive, if you don't take actions to resolve the suspension the account is assumed to no longer be an account you want to keep using. Termination is automatic and occur at some point AFTER the account has been suspended a minimum of 14...
  20. Anna

    Prime membership

    It would not double it in your case, seeing as you have an old, outdated, hosting plan. You can see here what you would get on Prime: http://x10hosting.com/wiki/Plan_comparison
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