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  1. Anna

    cpanel backup wizard missing- NEED HELP

    You'd restore them manually too, for databases by using the import option in phpmyadmin, for files, simply uploading them using filemanager (or, which may be easier, by using ftp). The only "monitoring" done with account/site creations is they are queued up in order of arrival. With cPanel...
  2. Anna

    cpanel backup wizard missing- NEED HELP

    We did disable that for free hosting to ensure stability on servers, there's a quite large number of users on the free hosting servers, and if too many of those decide to do a backup at the same time, that does degrade the service for other users. You'll have to do manual backups (in...
  3. Anna

    Mysql is down for quite some time

    What errors do you get and could you please provide full URL to the page that gives you the error?
  4. Anna

    Why no "Premium" support ?

    You could also try sending an email to support@x10premium.com. In any case, since this forum isn't for premium support I'll close this to avoid confusions.
  5. Anna

    Why no "Premium" support ?

    I have pointed admins to this thread, however like most others that actually browse this forums I have no access to premium at all and can therefor not answer that question.
  6. Anna

    Mysql is down for quite some time

    What kind of error do you get, and on what specific address?
  7. Anna

    Please delete my free hosting account

    Ok, I'll close this thread as resolved then so it isn't accidentally deleted.
  8. Anna

    Can not access my Portal - Require assistance!

    The account attached to the forum user you're posting under is not suspended, nor does it have a history of being suspended. Further more it is only a few months old. What is the account you are trying to access and what error do you get?
  9. Anna

    Please Delete My website/Account

    Please see this wiki article and post back in the correct form to confirm the account you want to delete: http://x10hosting.com/wiki/Delete_a_Free_Hosting_Account
  10. Anna

    Account Deletion Request - Please delete my free hosting account.

    I do not find such cPanel username in our system, and there's no hosting account attached to the forum account you are posting the request from.
  11. Anna

    Why is Austria not allowed?

    I guess in theory you could, however you may risk losing account due to circumventing the block. I'm not part of the team that evaluates what countries to allow or not, but I know the decision is based upon our own statistics from when we did use to allow all countries not under sanctions, to...
  12. Anna

    Account Portal

    From account portal you'll find a link if you click "Get support" first. I'll pass it on though to see if A) a link from portal that is easier to spot can be added, and B) see if a link to the forums can be added to cPanel.
  13. Anna

    Why is Austria not allowed?

    The countries that are blocked either due to US sanctions making it illegal for us to provide service to residents in those countries or due to a high level of abuse from past users from that country. The list is revisited and re-evaluated from time to time.
  14. Anna

    Hosting Account Space Upgrade

    Your account does not qualify for the upgrade at this time, you need to be using up at least half the allotted disk space to get the upgrade, you are currently only using a little over 1mb.
  15. Anna

    Account Deletion Request - Please delete my free hosting account

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  16. Anna

    How do i get my county allowed?

    From time to time we revisit the list and consider adding additional countries to the whitelist, there's not much you can do from your side. The blocks are based on previous abuse history, meaning those that are blocked had a very high level of abusive users. As far as I know there's no plans...
  17. Anna

    Php ionCube PHP Loader error at my website.

    I'd guess that is related to the servers having php upgraded to version 5.4. Do you still see any errors now that the server upgrades are fully completed?
  18. Anna

    Delete My Free Hosting Account

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  19. Anna

    Delete My Free Hosting Account

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  20. Anna

    getting site error

    I'd guess it is related to the php version upgrade that was done tonight, at the time you posted your server was not fully done yet. Do you still see any errors now that it is completed?
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