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  1. Anna

    My website no work since yesterday

    Looks like your IP was blocked by server for too many failed login attempts using ftp. I have unblocked the IP so you should be able to access your site again now.
  2. Anna

    Trouble Logging In

    I have sent you a PM with the email associated with your account, just to check that it is indeed that address you are using to get the password reset.
  3. Anna

    Account Deletion Request - Please delete my free hosting account.

    Hello, I have changed the domain for your account, there may be a few minutes until you see the changes reflected in your portal and cpanel.
  4. Anna

    Account Deletion Request - Please delete my free hosting account.

    Instead of terminating the account so you can sign up for a new account, please let me know what domain you would like and I'll change it for you.
  5. Anna

    Error when create subdomain

    Try now, you should be able to add the subdomain now.
  6. Anna

    When is the control panel going to be back up?

    You will probably be able to get a faster answer by opening a ticket through the clients area. I have relayed the question to one of the admins that would know a bit more about it though.
  7. Anna

    Suspended for Inactivity

    Yes, should be a fast process, if it takes more then a couple hours something usually went wrong and server would need a little kick. I gave the server a small kick and your account should be unsuspended now.
  8. Anna

    Advanced DNS Zone Editor - Error

    Please try now. Unfortunately in order to repair the zone file I had to reset it to the defaults, which means that if you had any custom settings you will need to redo them. I'm sorry for the inconvenience.
  9. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension, this means the account will ge terminated in roughly 14 days (no sooner but might take longer). Should you change your mind before it has actually terminated you can let us know and we'll re-activate the account for you.
  10. Anna

    Account Deletion Request - Please delete my free hosting account.

    A cPanel name can only be 8 chars long (unless something changed recently), in any case there's no user found with those details provided. Further more there's no hosting account associated with the forum account you are currently posting from. Terminations will only be carried out if the...
  11. Anna

    my account was suspended and i have important mails at it

    According to the note on your account you did violate ToS by NOT having your site in one of the supported languages: Like I said, if you feel that to be in error, you'll have to submit an appeal through your account portal.
  12. Anna

    my account was suspended and i have important mails at it

    You'd have to plead your case by opening an suspension appeal through the account portal. However, you should keep in mind that keeping backups of your data is your responsibility, we do not provide backups for accounts that has been suspended for being in violation of tos, when you violated...
  13. Anna

    cPanel has no "Getting Started Wizard" or "video tutorials" ?

    Looks like that was overlooked at setup, I have added those two features for absolut now.
  14. Anna

    Rapidleech script

    The premium terms explicitly mentions it as disallowed.
  15. Anna

    Rapidleech script

    rapidleech is often associated with transferring illegal files to the account. Not saying you'd do that, but as far as I have figured the script out it doesn't require log in to access the functions meaning anyone who found your site could use it to transfer files, and they'd probably not care...
  16. Anna

    Rapidleech script

    That would be against the terms. Rapidleech is essentially a filehosting script, and as such in violation with the below part of ToS: And in all honesty, it would likely also put your account under violation of the following part:
  17. Anna

    Delete All Files On Account - NOT FORUMS!

    Hello, You should now be able to access cPanel and delete files yourself. However please note that the issue was NOT caused by files in your account, it was a system disk ended up being full.
  18. Anna

    How can I change my domain name in the new x10Hosting Basic?

    Hello, The forum account you are posting from is NOT associated with your hosting account, please use yovasys for support inquiries. Post back from the proper forum account on what domain you would like your account to have and I'll sort it for you.
  19. Anna

    Filesystem Running Out of space!

    Should be sorted now.
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