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  1. Anna

    Disk space limit

    The only risk would be if you would be breaking ToS :) Media gallery would for instance be a display of images that does not sit with the textual content of the site. For instance if the only text with them is captions for the images they'd fall under gallery, as opposed to a image that sits...
  2. Anna

    I've uploaded all my pages to public html. Now what?

    The address your visitor should be using is http://dunawaycrafts.x10.mx/ The one you mentioned, ftp.dunawaycrafts.x10.mx with port 21 would only be used to transfer files as that would connect the user to the ftp server, which does require a username and password to work. Currently that shows...
  3. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  4. Anna

    Cannot login and website doesn't work?

    Hello, Looks like your account might have ended up in the termination queue. I saw that the suspension had been active for about 15 days, which is long enough for a termination to happen. My guess is it was placed in the queue before you hit unsuspend, but perhaps the termination was executed...
  5. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  6. Anna

    Multiple account

    Please take a look at this wiki article for how to request termination of one account: http://x10hosting.com/wiki/Delete_a_Free_Hosting_Account Do note that you'll need to make the request from the forum account associated with the hosting account you wish to terminate.
  7. Anna

    How to change primar domain name

    I have now updated the domain for you, there may be a few minutes before you see the change. Please note that there's a propagation time, which in worst case can be as long as 48 hours, before the domain is fully functional. Most of the time it works within the hour though.
  8. Anna

    Domain vanished, everything gone

    Hello, I did manage to find out in logs that the old account was terminated on May 25th, unfortunately we do not keep backups that long back for free hosting so there would not be anything to restore from our end.
  9. Anna

    I have a suspended account

    Looks like you missed it by just a few days, it was terminated on June 15th after having been suspended 14 days. The suspension was placed June 1st according to logs.
  10. Anna

    Why do I keep getting suspended for nothing!?

    Please log in to your account at https://x10hosting.com/sso/login and use the function there to appeal your suspension if you feel it has been done in error.
  11. Anna

    How to change primar domain name

    In this case seeing as you do not have one of the x10 provided free domains, we can change it for you, but ONLY into one of the free subdomains provided by us, which means you would have to chose what domain you want. The available options would be: yourdomain.x10.mx yourdomain.x10.bz...
  12. Anna

    Can not get into AP to change account password

    I'm not able to recreate that issue with my account, I clicked logout in cPanel (tested both using basic and cpanel x3) and are promptly asked for username and password when I click on "Sign in", I'm using chrome browser as well as Firefox. Are you still seeing this issue? I did notice our...
  13. Anna

    My site has been deleted for inactivity. Is it gone permanently?

    When an account is removed that means all data is deleted from the server, the files would be gone permanently if you do not have any backups saved locally yourself.
  14. Anna

    delete databases created in php my admin

    Yes, you can delete them, however since they show up in your cPanel, there's not technically a need, you'd have to manually create and add users though rather then use the wizard to automatically do all steps.
  15. Anna

    Issue when changing themes in cPanel

    Hello, Just spoke to one of the admins, they are aware of the issues and working on resolving it, there's no eta though for when it will be sorted. cPanel basic will show up properly if you go back to login page and login to your account again after having used the switch button in cPanel...
  16. Anna

    Help!

    I seriously doubt there would be anyone giving out a VPS for free. We only offer shared hosting for free.
  17. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  18. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have placed your account under an administrative suspension as per our policy, the account will self destruct in roughly 14 days (no sooner but could be longer). Should you change your mind before it has been fully terminated just let us know and we can re-activate the account.
  19. Anna

    page does not work

    You'll have to add it to your account through cPanel before it will work, otherwise the server have no way of knowing what content to show, in fact right now the domain probably points to nowhere as our namservers won't add information about it until you do add it to your account. See...
  20. Anna

    Access denied for user 'beernice'@'localhost' to database '_simple_login'

    The database should be named in such way that it is prefixed with your cPanel username, meaning its proper name would be 'beernice_simple_login' I'd also recommend that you create a specific database user in cPanel to use with the database, don't forget to add it to the database with proper...
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