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  1. Anna

    Request Timeout

    Your site works just fine for me, perhaps a little slow on load but not much
  2. Anna

    LemonLimeChan Suspension?

    I do not see a hosting account associated with the forum account you are posting from, under what hosting username would the account be operating, we'd need that to be able to check it out. However, if it is suspended, the proper way would be opening a suspension appeal under the account...
  3. Anna

    Ways around monthly 'Account Suspended'

    It used to be once every 14 days but was extended to once every 31 days, I don't see it being extended beyond the month to be honest. And if you had actually read the terms when you signed up, which you actually should have since you did agree to them, you would have known as it is clearly...
  4. Anna

    Subdomain not working

    What is the subdomain you added?
  5. Anna

    Changing Domain Name

    There's currently no option to change the main domain of an account, that was removed a while back to prevent accounts ending up with inaccessible domains (domains left to expire by user, or as in recent case with co.cc ceasing to function without warning). You'd have to use "Parked domain" or...
  6. Anna

    Please unsuspend account

    Looks like you DO have an account up using the domain http://hhkcc.elementfx.com/ System shows it was created yesterday, there is usually a small delay between creation of an account and the domain becoming functional, during which it does show the "Website coming soon".
  7. Anna

    Delete my account.

    I have placed your account under suspension awaiting termination, there'll be roughly 14 days before it is actually terminated, should you change your mind during this period you can open a request to have the termination cancelled.
  8. Anna

    Delete my account.

    I have placed your account under suspension awaiting termination, there'll be roughly 14 days before it is actually terminated, should you change your mind during this period you can open a request to have the termination cancelled.
  9. Anna

    custom domain and upgrade account question a few questions.

    once you fill out that form the domain will be registered and set up for you (assuming it is available of course), how long it takes to start working and become visible on the web depends on propagation, but usually within the hour. However if you opt for transfer of files and databases there...
  10. Anna

    Signup for a free Account in blocked country

    This thread explains it a bit more: http://x10hosting.com/forums/useful-information/166022-country-restrictions.html Short version, we have blocked countries from using free hosting due to past history of high abuse from those countries. There's no way around that block, it may or may not be...
  11. Anna

    Account suspended

    I gave the system a little kick, your account should now be good to go again.
  12. Anna

    custom domain and upgrade account question a few questions.

    Here's a pic of the top part of the registration form, make sure you chose the third option "Register New Domain" (highlighted in the pic). That's the option that lets you register a custom domain.
  13. Anna

    Domain

    For information on how to activate it for your website here, please see this wiki article: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain As for where to get it, there's a lot of domain registrars out there, namecheap.com being one of many (I do not personally have experience from them...
  14. Anna

    custom domain and upgrade account question a few questions.

    Correct, there's no inactivity clause to premium hosting, as long as you pay the bills the account will remain active. You will have the option to buy a domain during the signup (or transfer one if you already got a domain you want to use), the domain you chose here would be set as the accounts...
  15. Anna

    How to replace x10.mx with my domain?

    which domain that shows up in browser depends a bit on settings in any application you might use as well (if you for instance install wordpress using the x10.mx domain for instance that would by default show unless you change the configuration). So if you have any installed scripts just make...
  16. Anna

    How to replace x10.mx with my domain?

    You can not set your own domain as main domain on free hosting, we disallow this for a couple reasons, one being to prevent the account to stand without a working domain in case of domain expiration, or as in a recent event where all co.cc domains stopped working because the co.cc service...
  17. Anna

    account has been suspended by x10Hosting's administration due to inactivity = WRONG

    Re: account has been suspended by x10Hosting's administration due to inactivity = WRO To maintain the account as active you need to login to the PORTAL at least once every 30 days, logging in to cPanel, forums, ftp etc does not count as activity in this regards. This is part of the ToS you...
  18. Anna

    unsuspension request

    You should be good to go now. Sorry for the inconvenience.
  19. Anna

    Why are we limited to only 2 databases?

    Just a quick note, you do not necessarily need to have one database per script you run, it works perfectly fine to put some in the same database, just make sure you put unique prefixes for each script to avoid conflicts. Example: you want to install a wordpress and a phpbb forum into the same...
  20. Anna

    Suspended Account

    You can not sign up with your own domain, you can however add it as parked (alias of your main domain) or addon domain (separate site) once the account is up. We did remove the option to use your own domain as main domain due to confusion and troubles caused when the domain expired, or as the...
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