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  1. Anna

    Downgrade to free hosting

    You should be able to login to the account portal at: https://x10hosting.com/portal/ with that same email and start the signup process from within the portal to get a new account attached to your old forum account. If you don't remember the password there is a "forgot password" function you can...
  2. Anna

    Account Inquiry

    if it had only been a few that abused the service, then that would be a possible way to do it, but when the abusive users are far more then the ones that play nice, there's simply to much of a cost to clear off the abusers. More often then not they cause problems that are costly to solve by...
  3. Anna

    Account Inquiry

    It's not personal, but a larger portion of your fellow countrymen have in the past abused the service. For more information see: http://x10hosting.com/forums/useful-information/166022-country-restrictions.html As things stand right now, there's no way to get an account for you, the list of...
  4. Anna

    Security Token is invalid

    I have alerted the part of staff that deals with that area of x10hosting. In the meanwhile you should be able to directly login to cPanel, depending on which server you are located on you should use the address https://server.x10hosting.com:2083 Don't forget to replace server with the name of...
  5. Anna

    Can't Access Cpanel: The security token in your request is invalid.

    I have alerted the part of staff that deals with that area of x10hosting. In the meanwhile you should be able to directly login to cPanel, depending on which server you are located on you should use the address https://server.x10hosting.com:2083 Don't forget to replace server with the name of...
  6. Anna

    Free Hosting and Static IP?

    That would only be available on x10premium: http://x10premium.com/plans On the prepaid plans for 2 or 3 years it is included, on the other plans it would be an additional cost of 1$ per month.
  7. Anna

    Can't use my FTP account

    Quick note, if you have an ftp account created in cpanel under the form "user@domain.co.cc", that user would still be valid for your account regardless of co.cc no longer functioning, you would however need to use your parked .tk domain as host (or server.x10hosting.com where server in your case...
  8. Anna

    so when will be my account unsuspend??

    Simple answer is you won't be unsuspended, you violated the ToS you agreed to when signing up by hosting adult material on your account.
  9. Anna

    Can't login to cpanel

    As announced on http://status.x10hosting.com/ one disk became full, more then likely because someone (or rather several people) decided to abuse the server and use it as filestorage.
  10. Anna

    Wtf!?

    Watch your language. Yes, one disk became full, more then likely due to someone (or rather several people) deciding to abuse the service and use it as a filestorage service (I have seen cases where ONE user decided it was fair to put 10+Gb of stuff on our servers, illegal stuff I might add)...
  11. Anna

    DNS error for my website hosted on blogspot.com

    Perhaps you should as the support either at Blogspot.com or your domain provider. We have nothing to do with neither of them so would be hard for us to help.
  12. Anna

    Can I change my main domain?

    Dead-i did you even read the OP? He currently has a .com domain set as his main that will soon expire, so what he'd need is a main domain that actually works. fourteen_sidefx21: We can not change your main domain to anything but one of the domains we provide as a free domain, the reason why we...
  13. Anna

    My Website?

    I'd say that it is a good advice to tell that the user has to unsuspend their account within 14 days regardless of the fact there's no hard set day when it will happen, because in theory it could be terminated day 15. 14 days marks the minimum amount of time that has to pass from suspension...
  14. Anna

    Reply to replied previous suspension request thread

    If your country is blocked, there's nothing that can be done, we can't bypass that block. The block may or may not be lifted at any point in the future so best you can do is check back at a later time to see if the block has been lifted. The block does not apply to premium and VPS hosting...
  15. Anna

    Reply to previous suspension request thread

    Sure sounds as you admit to have uploaded the files, the actual purpose of them does not matter, it is illegal to have them on your account. The suspension is legit and will therefor stand.
  16. Anna

    X10hosting domain

    The main domain would need to remain one of the ones we provide, we did use to allow users to change main domains before, stirred up to many problems with getting their sites inaccessible for various reasons (domain misconfiguration, script misconfiguration, domain expiring etc) so we decided to...
  17. Anna

    New version of Drupal

    Softaculous is a third party script provider that we installed as a service to our users, we do not have control over what versions they offer of the scripts available.
  18. Anna

    [HELP] Disk Space Usage

    You can read about the disk space policy at: http://x10hosting.com/forums/news-announcements/172734-disk-space-policy-change.html Judging from your screen shots, you are not yet eligible for upgrading to the unlimited disk space plan due to only using a small portion of the available disk space...
  19. Anna

    Web Account Missing

    If you last know it to surely be working June last year, I think it is safe to assume it is gone by now. If not logging into the account portal (previously the requirement was to login here at the forums) at least once every 30 days it would first be suspended and then terminated after a period...
  20. Anna

    Web Account Missing

    If you last know it to surely be working June last year, I think it is safe to assume it is gone by now. If not logging into the account portal (previously the requirement was to login here at the forums) at least once every 30 days it would first be suspended and then terminated after a period...
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