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  1. Anna

    I've been suspended with a wrong reason...

    We can not legally do business with you, since you are located in Iran, as a result of US sanctions currently active towards Iran.
  2. Anna

    I've been suspended with a wrong reason...

    If you put up a link to an illegal download, that is just as bad as having it available on your site when it comes to US copyright laws, which will apply since the servers are in US. Why other sites that distribute full albums are not suspended can only be answered by their hosting company...
  3. Anna

    Domain is in use by another user?

    It is indeed used elsewhere, in a premium account that does look to be yours that has been migrated, from what I can tell it was purchased and migrated yesterday. The domain is parked in that account, and seem to work properly when I check it just now. ALL changes to your account needs to be...
  4. Anna

    my db went for a walk...

    The user may have been created all along, it is however not linked with your database, I can not tell when it was created, or if it ever was linked with the database. I did a deeper check, and I noticed that you use your cPanel username as db user in the script config. Did you by any chance...
  5. Anna

    Account Deletion Request - Please delete my free hosting account

    Ok, the hosting account is being terminated right now, termination should complete in a few. Please note that we do not delete the forum/client account.
  6. Anna

    No C-panel, No-ftp, No page...

    I just did a lookup on that IP, seem your connection makes a stop in Mexico. Judging by the IPs involved, I'd say it is a fair chance that the problem is actually at your ISP level, as that would be an IP outside of our control.
  7. Anna

    home page deleted?

    There's no hosting account linked with the forum account you are posting from. If your account got suspended, and was left in a suspended state for more then 14 days, it would have been subject for termination as being inactive. If you let us know the cPanel username, we can check if that is...
  8. Anna

    No C-panel, No-ftp, No page...

    Do you get any errors from ftp, if so what? Your site loads up fine for me. Went to check on your current IP in firewall in case there was a block as well, no hit.
  9. Anna

    Account Deletion Request - Please delete my free hosting account

    Hello, Before hitting delete on this one, is your paid plan with us, and if so is it using the same domain? If that would the case, I'll need to delete this one in a different way to avoid messing up DNS for you.
  10. Anna

    HRU (High Resource Usage) Policy Change

    you can always send a report to abuse@x10hosting.com which will only be available to admins.
  11. Anna

    my db went for a walk...

    Your database does not have an user attached to it, without that it will not properly work. Well in theory it should work with your cPanel credentials entered into the script config but that is not recommended for security reasons. I see that you have created a database user, you would also...
  12. Anna

    unable to log in to C panel

    cPanel is not restricted by the number of users at the same time, what errors do you get, if any? What address are you trying to login to? Also note that your cPanel username is NOT the same as your forum username.
  13. Anna

    HRU (High Resource Usage) Policy Change

    You can not change php.ini, it is a server wide setting.
  14. Anna

    Not able to access client area

    It is known and admins notified.
  15. Anna

    Move from freehosting landing page to illuminated landing page

    Unfortunately, right now there seem to be an issue with account panel and illuminated, older accounts that were moved to illuminated completely lost information in the respective account panel after the original free account was removed. Can't give an eta when that will be sorted unfortunately...
  16. Anna

    Not able to log in to my domain site as administrator

    We have no way of knowing how you would login to the admin area of any scripts you did install, you'd need to seek support at the script creator. If I did misunderstand what you needed help for, please let us know what login you are referring to.
  17. Anna

    server down?

    See: http://status.x10hosting.com/
  18. Anna

    500 Internal Server error

    See: http://status.x10hosting.com/
  19. Anna

    where do I go to edit my free hosted website

    In your case, cpanel would be located at: https://stoli.x10hosting.com:2083 You can also get there by logging into your control panel (https://x10hosting.com/control), you'll find a button that says "Login to cPanel" under "Hosting". On that same page you will also see what your cPanel username...
  20. Anna

    Unsuspended but still Suspended?

    I don't see your account as suspended when I go to your domain. I do see a blank white page though which could indicate there's a scripting error
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