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Remove the default index.html file from your public_html folder. By default the server prioritizes html and htm over php, so if either a index.htm or index.html is present that would be served as the "index" for the domain regardless of any other index files being present as well.

cPanel user names can not be changed.

Done.

Your account is NOT affected by that issue, all your files are intact (and in fact all that was affected could still log into the cPanel). What happens when you try to login to the cPanel? Please note that your cPanel username is NOT the same as you have for account panel or forum.

If your account for any reason was suspended, one of the more common is inactivity meaning you did not properly login here at the forums within 31 days of the previous login, the account would then sit as suspended for about 14 days (no less) before being terminated as being inactive. If you...

Now you will have even more of a problem, there's no valid site, thus it would be considered file hosting. Also, disclosing private information such as passwords and rents paid in plaintext is more then likely violating US Law regarding information security. Your account has been suspended now.

I pointed that out since cPanel username is the only once that work without the domain appended, I've seen a few using the wrong username for cPanel :) Great to hear it now works for you.

If you did create the account in cPanel it would be in the form username@maindomain.com Your cPanel username is NOT mem, in fact there's no cPanel user at all by the name mem. You can see what your username is through the account panel under "Hosting".

I've given the cron daemon a kick on your server, should be good to go now

I've given the cron daemon a kick on your server, should be good to go now

I just tried sending to your email roselim7@roseglitter.x10.mx from our support email, as of yet I had no delivery failure of any kind. Could you please let me know if you did in fact receive the email?

I'm not redirected when I enter your domain at this time, however since I only see a blank white page there may be some coding issues to your site. If you are still unable to get to your domain please try clearing your browser cache as the default page have a tendency to stick in there for a...

Your account is permanently suspended and will self terminate about 14 days after the suspension was placed (no less). We do not expedite the deletion of a permanently suspended account.

I have placed your account into a suspension mode, it will delete in about 14 days (no less). Should you change your mind within that time let us know and we can re-activate the account for you.

I can see your site just fine at this time. Please try clearing your browser cache if you still have any issues reaching your site. Ps. You should have posted in "Free Hosting", this is the Spanish support section.

Your account has now been terminated. Once you have the new account setup you can use your custom domain as maindomain, parked domain or addon domain. You would need to point the domain to our server in some way, the recommended method is setting it to use our name servers: ns1.x10hosting.com...

Prime ONLY protects against inactivity suspensions. Although the Prime users have the resource usage limits set higher then those that use the basic free service, there's still limits at place. This is a snippet from the log noting your account to be using one full CPU and then some of a second...

By looking at your cPanel your database does NOT have a user added to it. I see that you have two database users, however none of them does have the rights to connect to your database. You would need to add the database user to the database, giving it proper priviliges. You will find this...

Escalating for further handling

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