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  1. Anna

    Requesting account deletion.

    Please fill out this form to get your account deleted: Do note that the policy is to suspend the account and let the system take care of the actual deletion, all staff members would not have access to hit the delete button.
  2. Anna

    Database MySql

    Your account is on Illuminated, the one on Boru still lingers about possibly but it is NOT what you should be using, ALWAYS login to cPanel on https://illuminated.x10hosting.com:2083 with the details given in your support ticket. Make sure any changes you make are done on the Illuminated server.
  3. Anna

    prime and hosting

    I do see an active hosting linked with your forum account right now.
  4. Anna

    Lotus Server Error

    They'd have to sign up for an account on their own, from their country. That said, if the account after being 7 days old does comply with the ToS the limits can be removed on request.
  5. Anna

    Lotus Server Error

    cPanel names can not be changed. These two threads will explain why you have a limit: http://x10hosting.com/forums/news-announcements/166023-majority-country-restrictions-lifted.html and http://x10hosting.com/forums/useful-information/166022-country-restrictions.html#post847070
  6. Anna

    Lotus Server Error

    Hello, Please try clearing your browser cache and try again. I can view your site fine at this time.
  7. Anna

    can't connect to x10 account using filezilla

    The first step would be using a host url that actually resolves to the correct server. I'm guessing you used your main domain? You would need to start with configuring that to point to our servers, which is done through your domain registrar. We do recommend that you set the domain to use our...
  8. Anna

    re: bogus suspension warnings

    ONLY logging into the forums (https://x10hosting.com/forums) count as activity in this regards.
  9. Anna

    suspended my accont

    As mention on IRC, post the explanation to the file here so the staff member that did the suspension can read the explanation and also inform you about the reason for the suspension in case there's an issue that needs to be addressed before the account can be unsuspended.
  10. Anna

    Webspace

    Not at this time, because the site is not in accordance with the language rule of the ToS I'll be nice and give you a chance to rectify before suspending, I'll check back sometime in the next couple days to see if it has been sorted.
  11. Anna

    CAnt login TO Cpanel

    Server is up. I did however find your IP to be blocked due to too many failed login attempts. If you are unsure of your password you can reset that through the account panel, under "Account -> Update Password", if you are unsure about the username you can see that under "Hosting" in the account...
  12. Anna

    Is it possible to host an Arabic site

    If there's an easy to find, manual, translation into one of the supported languages (English, Spanish or French) available at all times without the need to register to the site.
  13. Anna

    Request for lifting of restrictions

    Limits have been removed.
  14. Anna

    Compte Ultimited

    Limits have been removed.
  15. Anna

    Requesting for limits to be lifted

    Limits have been removed.
  16. Anna

    My hosting account has been deleted due to inactivity .

    If you're in a blacklisted country, you will not be able to get an account with us at this time.
  17. Anna

    Website coming up with no files

    I get an "Index of /" page when viewing your domain just now. If you still get that, please try clearing your browser cache.
  18. Anna

    Thank you Anna

    I'm very glad to hear that you are happy with the service and support you have received.
  19. Anna

    Looking for Free Uninterrupted Service for life time

    As long as you abide by the ToS, keep the site within the resource limits, and remember to login to these forums at least once every 31 days to keep the account active, you can have the account for as long as you like. Do note though that we only support sites in English, Spanish or French at...
  20. Anna

    Website not opening!!!

    I can see your site just fine at this time, if you still get that error page please try clearing your browser cache.
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