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  1. Anna

    server error

    I don't see any errors when going to your main domain, on what exact URL do you get an error, and what error do you get?
  2. Anna

    Internet explorer cannot display this webpage

    Where did you buy that domain? You'd need to go to the registrar and configure it for it to work properly.
  3. Anna

    Server error still persists

    I can get to your site fine, seeing an installation script for SMF.
  4. Anna

    CPanel password

    Then perhaps you try with the wrong username, it is NOT the same as your forum username, and it is not your email address as you use for account panel either (you can see what it is in your account panel under hosting). You could also try with changing your password through the account panel...
  5. Anna

    New Site Builder

    Going to close up this thread, it was originally started at 11-26-2008, things have changed since that. The most recent thread about the SiteBuilder is: http://x10hosting.com/forums/news-announcements/164497-sitebuilder-issue-sitereptile.html
  6. Anna

    Can't access index

    I can view your site just fine without putting /index.html after the url What result are you getting when you try without putting that in? Clearing browser cache might do the trick for you.
  7. Anna

    host?

    database user, and database name is ALWAYS prefixed with your cpanel username, like cpanelname_dbname and cpanelname_dbuser, so judging by that snippet you have the user wrong. I will assume that is not your actual password, if it is you should change it immediately. Ps it would make more sense...
  8. Anna

    Custom URL and No special ftp accounts

    www was just a mirror of the public_html folder, and is not in reality needed to make the account function. As for public_ftp, you can just re-create that one as you did with public_html, it is however not crucial either. As for the special ftp accounts, I'll have to check with a higher admin...
  9. Anna

    Account deletion request

    Wouldn't worry to much about getting the account deleted, it will self terminate eventually. After sorting the initial issue I did find that you blatantly copied google.com source code and pasted into an html file, this would be copyright violation, so your account is now suspended.
  10. Anna

    500 MB Diskspace?

    You should be aware of this part of the tos specifically for that purpose: "* Personal Image\Video Galleries: Personal galleries are limited to 1GB of disk space for images and videos." Currently your account is not in abidance with the terms for having the 500 Mb restriction removed, see this...
  11. Anna

    Addon Domain Document Root Directory

    public_html will be the document root for your main domain. It is doable through .htaccess to use a subfolder as document root for the main domain though, let me see if I can round up where I found the info when I was looking for it. ADD: Believe this is where I found the info when I needed it...
  12. Anna

    boru account issues

    If you wish to have so, you will get the upgrade. Do note though that you would only get the first 5 years for free. I'll escalate this for further handling, you should be able to reply the ticket from inside your account panel from now on.
  13. Anna

    boru account issues

    Appears as you are affected by the issue as described at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html
  14. Anna

    dadabase

    host is: localhost
  15. Anna

    Question on permissions

    It should not be needed... Generally having files set at 644 and folders at 755 works perfectly well (even for a cache folder with our setup) If the file/folder is not directly accessed through the browser, it should work (if not it'll generate a server error).
  16. Anna

    Please Delete my Account ASAP

    If you ended up on Lotus, that means you likely are located in a high risk country, which means you'd just end up on Lotus again. Do you have an .htaccess file, they can cause a server error as well, especially if you try to set a php_flag, or enable RewriteEngin without specifying a RewriteBase.
  17. Anna

    Please Delete my Account ASAP

    May I ask why? The account is only a couple days old. It might be a better idea to solve any problems you have with the account.
  18. Anna

    Main Domain

    It is however showing as used in a different hosting account, as parked domain. The account question was created a little over a months back, with an email address created under that domain currently set as contact email. Forum user is also the same as the domain. If this is another account of...
  19. Anna

    Illuminated Upgrade Request

    Escalated for further handling.
  20. Anna

    error 403 permissions issue - Admin assistance please

    This has been sorted.
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