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Glad to hear it has been sorted. Gonna close this thread up then to mark as resolved.

Just for information: Opting for transfer would completely replace the account that was automatically set up on premium with that of your free hosting (properly upgraded to the premium plan and moved over to the premium server of course). If you have started creating your site on premium, it...

@ChatIndia: opening a support thread inside the account panel DOES post a thread at the forum under that user, doesn't necessarily mean they are able to actually sign into the forums. @tundrian: Have you tried the "update password" function inside the account panel? This will reset the...

If your country is not currently blocked, yes it is as simple as signing up again while being logged into the account panel. If your country however is blocked, it is not possible to add a hosting account to yours at this time.

Escalating for further handling. This thread will then be closed, but you should be able to see, and reply, the ticket in your account panel.

On what url do you get the error? Another common cause is .htaccess. If you have RewriteEngin on, you also need RewriteBase / (or whatever is suitable in your case a base directive is needed though), also you can NOT set any php flags in .htaccess for the setup on free hosting.

Escalating for further handling. Thread will be closed, you should however be able to reply the ticket from your account panel.

Yes, you can change them in the file manager of cPanel. In general directories need 755, and files 644. Do note that having 777 on any file/folder that you access directly in the browser will give an error.

cPanel account has been deleted. Ps. while files was lost the databases were intact, so it makes sense to ask if you done your backups in case you had any databases.

See PM.

Please try using the reset password option in your account panel, this will set a new password for cPanel, account panel, forum, ftp etc.. If it still fails after that post back and I'll set a new password server side.

Not technically the number of files being executed, but how many php threads your account use at one given point of time. Normally this never becomes a problems as each php process commonly only lasts a second or two tops, thus very few would be open concurrently on a moderately visited site...

Please fill out this form:

For cPanel, the user name is NOT your email address, it is a 6 character long user name, you can see what it is in your account panel under hosting.

Prime does not give you infinite resource usage, there's still a limit, although higher then for regular free hosting. Your account continuously did have many open php processes, lowest number of processes logged: 25, highest: 31. First log entry of the events leading up to suspension: Last...

That domain does not seem to be pointing to our servers.

Should be sorted now.

http://eadev.x10.mx/ seem to work just fine for me right now. If you still have any issues reaching the domain please try clearing your browser cache and flushing your DNS cache (the later might not be needed though). Propagation time, which is the time it takes for a new domain, or changes to...

Yes, looks like the cPanel upgrade never took place automatically. I have sorted that now.

Looks like your account is affected by the issue as announced at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html