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I don't think they can create an addon domain like mysecondsite.x10.mx (or any of the other domains we offer free subdomains for), for that addon domain they do need to obtain a domain from a third party provider.

The $4.95 does cover the full year. The account to send the money to is: support@x10hosting.com You can send me the details once you done so, make sure to include the email you use for paypal: anna@x10hosting.com

Depends, were you planning on getting a full year, or a shorter period? If you want to do a year we can sort it manually where you transfer the sum to our paypal account and let us know from which email you did the payment. Once that part is confirmed we'll set your account to the Prime...

Escalating for further handling.

No need for the user to have the account terminated and then sign up again, we can sort that part server side. We still need confirmation about database backups though, you can access this from your account panel from now on. Escalating for further handling.

Different issue, files are indeed shown in your file manager. Gonna have to take a closer look on your account. Escalating for further handling.

Looks like your account is indeed affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Escalating for further handling.

Your account is intact with files present, what makes you think you were affected?

Sadly files can not be recovered. Databases should be intact, they are stored elsewhere. Databases can be backed up using the export function in phpMyAdmin. Going to escalate this for further handling.

Closing this one as well to avoid confusion. Please direct any further questions you may have to the thread: http://x10hosting.com/forums/free-hosting/165321-how-get-my-sites-back-up.html

Looks like your account is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Yes there is a way to reset the account, escalating this for further handling.

The "retrieval" would in this case be re-creating the account server side, if you have any databases you would need to back them up using the export function in phpMyAdmin first though. I'll escalate this for further handling.

Hello, The ONLY thing you can retrieve at this point is databases, if you have any. Files are sadly completely lost unless you already have backups of them on your local computer. Escalating for further handling.

Closing this to avoid confusion since your previous thread has been replied to and escalated.

Looks like your account indeed is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Looks like your account is affected by the issues as noted at: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Escalating this for further handling.

Escalating for further handling.

Escalating for further handling. Ps. phpMyAdmin ONLY relates to backing up databases if you have any, files are sadly permanently lost.