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closing this thread since you have an earlier thread that has been escalated.

Your account is affected by that issue. Escalating for further handling.

Escalating for further handling.

Since your account is on Starka, that would not be the case. Your home directory and files are all present on the server as far as I can see. Is there still any issues with this?

closing this duplicate, refer to the ticket in the account panel for further handling.

closing this on request in newer thread.

The only repair available right now is deleting and re-creating the account, which can be done from the backend. If you have any databases you need to save, please back them up and let us know once you done that. I'm going to escalate this for further handling, you can access the ticket from...

Escalating for further handling.

Escalating for further handling.

Escalating for further handling.

Escalating for further handling.

closing this thread to avoid confusion seeing as you have a more recent one with replies in.

Escalating for further handling.

Escalating for further handling.

Confirmed that you are indeed affected by that issue. Illuminated is a hosting plan kinda in between free and premium hosting, you can see the details at: http://x10hosting.com/free-hosting-comparison Escalating this for further handling.

Since you do have an open cancellation request I'll close this thread up.

Closed to avoid confusion, older thread is escalated.

Escalating this for further handling. Ps. I'll close up your slightly newer thread as well to avoid confusion.

Escalating this for further handling.

Just took a look at your account, your home directory and files are present on the server. Do you still have an issue with this?