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Since you have a more recent thread with answers in I'm closing this thread to avoid confusion.

I'm sorry for the long delay in response, you account is affected by the issue posted about here: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html Going to escalate this for further handling.

Also remember that in order to keep that account active, you need to login to these forums at least once every 31 days with the forum account Oriyus1

There is a hosting account linked with the forum account you currently use, that account is located on Starka, thus you would not be affected by the Boru issue. Do you have another account as well?

Hello, The system probably logged your IP on the failed account creation, I have removed it from the logs so you should not get that notice now.

Your domain does not currently point to the server you are located on, how did you configure it at your domain registrar? We do recommend that you set it to use our name servers: ns1.x10hosting.com and ns2.x10hosting.com Regarding the email missmatch, it does not relate to the email address in...

You can change the domain from within your account panel, under Hosting --> Modify Domain.

Looks like you were affected by the issues as this announcement speaks of: http://x10hosting.com/forums/news-announcements/165237-boru-account-issues-after-upgrades.html The fact that the entire home folder is missing would be why you can't upload any files nor create ftp accounts...

The domain should now resolve correctly. You will most likely need to clear your browser cache in order to see the proper content, that defaultpage is notorious for sticking in there.

Your account is already permanently suspended and will self terminate, we do not expedite this. We can neither tell when it is going to be deleted other then it will NOT be until AT LEAST 14 days has passed since the account was suspended.

Your problem is not the same as described in that announcement, I'm looking into what's up with your account and will get back to you in a bit.

I have sorted this. You should see an opened ticket in your account panel with the relevant information, and there should also have been an email sent out regarding this.

I have re-created the account and opened a ticket with you that you should see in your account panel with the details needed. This should also have been sent as an email to the address on file for your account.

I can re-create the account in the backend for you, which would give it the same username and domain as you currently have. That said, you should be able to sign up with the same username and domain once the account is terminated.

Unfortunately re-creating the account from the backend doesn't allow for setting it on a new server (we skip parts of the backend and do it directly on the cPanel backend so it has to be the same details as you have now). If we terminate and you sign up using the sign up form, there's a good...

Hello, I have re-created your account in the backend. You should see an open ticket with information regarding the re-created account in your account panel, there should also have been an email sent out to the contact email set for your account.

You can see what comes with the Illuminated plan at: http://x10hosting.com/free-hosting-comparison Basically it is a 5 yrs deal on a hosting package that sits in between free and premium hosting (separate server from your current).

I'd suggest you read the announcements again, there was indeed one posted earlier today...

Translation would need to be in full and manual, the allowed languages are English, Spanish and French. I'll alert a higher admin to this, cPanel is supposed to allow old accounts to log in despite being in a country currently blocked. It is possible there's a small tweak overlooked after the...

You should see an open ticket in the account panel with information about the solution to this, you should also have received an email with that same information.