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  1. Anna

    bought domain name now what?

    You'd need to add the domain to your account. There's three ways to do that, parked domain (which would be an alias of your main domain), addon domain (separate site) or set it as main domain (it will then be the ONLY domain to work for your account, caution with this one though as scripts...
  2. Anna

    Can't log into Cpanal

    Yeah, account panel was changed to only accept the email as username a while back. I'll reset your cPanel password manually, it is strongly recommended that you do a password update once I done so, if you chose not to do that, you will NOT be able to use the login to cPanel button in the...
  3. Anna

    Can't log into Cpanal

    Hello, I did check on your account and it seemed to be partially suspended, likely your last suspension wasn't cleared properly. Could you please try resetting your password through the account panel if it still doesn't work for you?
  4. Anna

    I skrewed up, ill admit it and i need help

    Your current main domain is a .com domain. Those are not free, you would have to buy it from a domain registrar in order to use such a domain. If you have not bought the domain, it won't work, and I would then suggest you change back to using a subdomain that we offers freely.
  5. Anna

    Adding your own custom domain like "edited"

    Yes, it is free to do so. You can read here about the various options on how you can add the domain to your account: http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain
  6. Anna

    I skrewed up, ill admit it and i need help

    How did you configure your domain at the domain registrar? FTP folder would not matter in the case of getting the site to work.
  7. Anna

    Could not run Magento in x10hosting panel

    files should be 644, folders 755 (public_html at 750).
  8. Anna

    I skrewed up, ill admit it and i need help

    Hello, I have recreated your public_html and www folders and you can now upload your site into one of those (they are mirrors of each others and thus basically the same)
  9. Anna

    Account Suspension Glitch

    Hello, I have sorted the faulty redirect to our suspended page now.
  10. Anna

    reactivation of suspension

    Hello, I have sorted the faulty redirect that remained on your account.
  11. Anna

    Recent suspension.

    Distribution of illegally modified files, would actually be illegal, they do violate copyright laws. As such we can not lift the suspension at all, it is permanent, as we have Zero Tolerance for this kinds of ToS violations.
  12. Anna

    How can I access my website files via FTP?

    your cpanel username is the same as your forum username, and they *should* have the same passwords as well. You could try resetting the password through your account panel.
  13. Anna

    How can I access my website files via FTP?

    What error do you get from your ftp client, if any? Please post the full error.
  14. Anna

    want to change ftp password

    If you by ftp password mean the automatic one with the same username as you have for cPanel, it should be the same password as you use for cPanel, account panel and forums. If you refer to an ftp account you created in cPanel, you can change the password in cPanel under ftp accounts.
  15. Anna

    Supension for using your software?

    The account will be automatically deleted, all suspended accounts are removed after about 14 days. This is not something that we expedite.
  16. Anna

    Php ini

    You can not change the php.ini in any way on shared hosting. You will not be able to access it. It is a server wide configuration file, no changes can be made on a per account basis.
  17. Anna

    Hosting Account does not exist?

    Yes, you will get that if you login with the account you are currently using. YOu need to login with the account attached to your hosting account, which is the forum account: rajjak10968 The email you need to use for account panel is an gmail address.
  18. Anna

    Domain Change

    This is a duplicate, closing to avoid confusion.
  19. Anna

    Domain Change

    I'll ask another admin with a different level of access to check the system queue, normally it should not take that long, most cases it is rather instant (within ~20 minutes). If the queue is held up or very large, there may be delayed response times for such actions.
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