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  1. Anna

    Support Staff: Which account is associated with the domain ?

    I do not find ANY free account that is associated with that domain.
  2. Anna

    I Can't acess my site :( ....

    Looks like it is working at my end. I see an empty index of / and not a working site though. Seeing as your account was created today, it may be you attempted before the domain had fully propagated, in other words before the domain was fully known over the Internet. If you still have any...
  3. Anna

    please remove my hosting account

    I have marked your account for termination. It will be removed in approximately 14 days (no sooner). Should you within that period change your mind, let us know and we can stop the termination.
  4. Anna

    Account disappeared

    Your account looks to be at good standing to me, however the server seem to be having a slow day today, trying to confirm that to relate to cPanel upgrade, if not I'll poke around a bit and see what's going on. Your parked domain works fine right now, your main domain seem to be suffering some...
  5. Anna

    Cannot create hosting account

    I see you got your hosting account up and running now :)
  6. Anna

    Cannot create hosting account

    You would need to change it prior to trying to sign up, as the password would automatically be set to the same as you have for the account panel now that you already got an account panel and forum account. I have removed the IP from logs again.
  7. Anna

    I want To Delete My Account

    Your support request does seem a bit confusing though, the title talks about deleting, yet the content talks about creating an account. Could you please be a bit more clear on what you want? If you want your account deleted, fill out this form:
  8. Anna

    Some answers !!!

    Do you get any errors? If so please post them. Your website loads fine for me at this time. If you can provide us your IP (see http://whatsmyip.org) we can check if it for any reason has gotten blocked by our firewall.
  9. Anna

    cgi-sys/.x10hosting.com not found - 404 error

    I can view your domain just fine, please try clearing your browser cache, and possibly you also need to clear your dns cache. That redirect you were seeing is often present a few minutes after the account was created, or if you made changes to domains, such as setting a new main domain. It does...
  10. Anna

    Cannot create hosting account

    Please try now, I have removed the signup history for your IP.
  11. Anna

    MySQL doesn't see databases

    Those two was empty, there was no files that would normally have been there to show the tables (each table would normally be represented by one or more files depending on which storage engine you use). You should now be able to created new databases with the same names.
  12. Anna

    MySQL doesn't see databases

    hello, just to confirm, these would be the two you would want removed, right? xxxxxxx_login/ xxxxxxx_userData/ The xxxxxxx represents your cPanel username.
  13. Anna

    Delete account

    I have marked your account for termination. It will be removed in approximately 14 days (no less) from now. Should you change your mind before that, just post a support ticket stating you want to keep using it.
  14. Anna

    FTP do not work ( boru )

    Should be sorted now, there was a server side issue with authentication for user created ftp accounts. There may however be further disruptions due to server work. Logging in with your cPanel username and password should however work even if the user created ftp account fails.
  15. Anna

    I cant sing in

    If you can't sign up using the form, there's currently no way to get a free hosting account. Premium does not have this restriction. The block may be lifted at some point, but there's no plans to do so in a foreseeable future.
  16. Anna

    Due to abuse your country is blocked

    Unfortunately there's no option for getting an account manually created, you'll have to wait and see if the block is lifted in the future. That said, there's no plans to do that in a foreseeable future.
  17. Anna

    FTP account not working

    I hope you mean the domain is ftp.itriteam.co.uk :) Are you certain you use the same password "Login failed - 530 Login authentication failed" usually indicates that the password is wrong. It is most likely NOT the same as you have for logging into cPanel (unless you set it to be the same when...
  18. Anna

    Accout Susspension

    After taking a look at your account I found a greater concern. Apart from that public uploader, there's nothing indicating there to even be a site in progress. We do not provide space for storing personal files, we provide space for creating a working site. You have uploaded ~6Gb of what looks...
  19. Anna

    How to install WordPress ?

    The only way to change which folder an existing addon domain points at would be removing it and re-adding it pointing it to the proper place. That said, it is probably easier to upload the wordpress files into the folder it is currently pointing to.
  20. Anna

    site not working

    It is not your ISP. Found your IP to be blocked by the firewall, with the following reason: Failed cPanel login from [IP here]. I have removed the block, you should now be able to see your site
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