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  1. Anna

    Why is my account keep getting suspended daily?

    Here's a bit of information about what high resource usage really is: http://x10hosting.com/wiki/High_Resource_Usage Short version: your script is using too much CPU when executing. You would have to take a look at the script, disabling plugins/addons that are not needed and that could be...
  2. Anna

    can't register ?

    There's no solution other then trying at a later time. Which countries are blocked may, or may not, change in the future. Currently there's no plans to make any changes in a foreseeable future though.
  3. Anna

    How to install WordPress ?

    check http://x10hosting.com/wiki/How_to_Use_Your_Own_Domain In the section about addon domains, there's an image of the form for adding the domain. What you want to do is make sure "Document root" points to the folder you placed wordpress. By default cPanel suggests the folder name to be the...
  4. Anna

    How to install WordPress ?

    When you create a subdomain, or add an addon domain, you can chose which folder they should point to, by defualt cPanel suggests /public_html/domainname.com, but you could just as easily change that to /public_html/mywordpressfolder
  5. Anna

    can't register ?

    That would be due to the reason stated on the signup page: Some countries has in the past been represented mainly by users signing up to abuse the service, users from those countries have been blocked from signing up for new account.
  6. Anna

    FTP account not working

    could you please paste the full error message, including what domain you are connecting to and what username you are using?
  7. Anna

    Could not run Magento in x10hosting panel

    Actually your first post didn't mention them right, and I see that they still are set to the wrong one. For folders you said you had it set as 775, correct is 755 For files you said you had it set as 664, correct is 644 Notice the middle number.
  8. Anna

    Rvglobalsoft Web Builder - High Resource Usage

    We have sorted this out, using the site builder will no longer cause your account to get suspended.
  9. Anna

    July 19 at 3:14 amsuspension File hosting proxy signup zt

    The problem here is that the ToS that you agreed to clearly states that file hosting is not allowed. We do not provide space for you to store your personal files. Judging by the suspension reason, it was a manual suspension and the person suspending your account find the violation to be big...
  10. Anna

    Help Can't login to my control panel

    I can load your website just fine. What error, if any, do you get when you try to login to cPanel? and where are you trying to login to cPanel?
  11. Anna

    Error 500

    I could see a few folders set as 777... if any of those folders contain files directly accessed by the browser it will cause a problem. No folders should need to have that, from experience having the cache folder to 755 works just fine, please try to set ALL folder permissions to 755 (expect...
  12. Anna

    Site builder causes me to be suspended?

    Hello, This problem has been sorted now, using the site builder will no longer cause a suspension.
  13. Anna

    File getting corrupted when ftping it to website

    The only reason I can think of is that ftp.exe was using the wrong mode, files can be uploaded in ASCII or binary mode. ASCII is generally the choice for text based files (.php, .txt, .css etc) while binary is the choice for images and such things. If windows ftp.exe uses the wrong mode, that...
  14. Anna

    Screen shot 404

    Works for me, showing an input form asking for a phone number. Please try clearing your cache, would seem as you tried visiting the domain before it was fully recognized by the system.
  15. Anna

    Donaim

    If you can not sign up at http://x10hosting.com/free-hosting-signup there's really no way to get it back if it was actually terminated.
  16. Anna

    compte suspendu

    Hello, I have unsuspended your account.
  17. Anna

    compte suspendu

    The warning is the ToS that you agreed to when signing up, this is the relevant part: (Bolded the most important part). If I understand things correctly the game related files have been removed. I can unsuspend your account, but please make sure that you do abide by the ToS in the future.
  18. Anna

    suspension, please look

    Yes, I did unsuspend your account.
  19. Anna

    suspension, please look

    You can unsuspend yourself through your account panel. There's a bit more information about what high system resource usage means in this wiki article: http://x10hosting.com/wiki/High_Resource_Usage I have suspended your account this time.
  20. Anna

    compte suspendu

    We do not provide support in French, please take that in English.
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