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There's no hosting account linked with the forum account you posted this request. If the account was in a suspended state for more then 14 days it would have been terminated, at which point nothing can be retrieved. If you give us your cPanel username we can check if that is really the case.

The correct url for your site would be: http://bergalid.x10.mx/ "/home/...." is an internal path only and never used live. The address you posted would actually indicate that the server should look for the files you request at an internal path that looks like...

Far as I know it would only pose a problem on smaller screens, only times I've managed to get it to come in the way of the forums is when I have made the browser window very narrow or when I've been on a small, low resolution, screen (like a notebook for instance)

Once you made the request, the process should be really quick. The month normally starts when you pay, it is also highly likely that a staff member already saw the failed setup and opened a ticket asking you if you want a migration done, which you then would see when you log into the clients area.

Login to https://clients.x10hosting.com/clientarea.php and open a ticket requesting your existing account to be migrated over. Since you used a domain that is already in the system (already present on our name servers) the automatic account creation would have failed.

Free hosting does not have the full set of options for cPanel enabled, and is not supposed to have that either. Our premium hosting does have more options available.

I do see two databases for your account in your cPanel. You'll need to make backups of them yourself using phpmyadmin (export option), we do not provide backups.

There's no hosting account linked to the forum account you are currently posting with. What is the cPanel username for the hosting in question? Do note that accounts that remain in a suspended state for more then 14 days are automatically terminated, which is also stated in our ToS.

I re-created the database user for you, seem to be all working correctly now

That should not affect anything significantly, as currently cgi scripts would work on free hosting anyways.

Please note that in order to keep the account active you need to login to (visit) our forums (http://x10hosting.com/forums) at least once every 31 days. Logging into account panel does not count.

You need to login at the forums (http://x10hosting.com/forums), account panel won't count. Posting is optional. I have unsuspended your account, please make sure you login to the forums as soon as possible (assuming you sent the ticket through your account panel I don't think that'll count as a...

Hello, I have unsuspended your account. Please note that you need to login at the forums at least once every 31 days in order to keep your account active. Failing to do so will place the account back into suspension upon the next time it is checked for activity. Assuming you sent the ticket...

Your account and site is currently in good standing. However the site is in violation of our ToS by not having a full translation available in Englihs, Spanish or French. You need to sort that as soon as possible or your site will be suspended. Note that automated translations such as, but not...

Re: Getting Error and i come to know that php upgrade will help to remove this error commonly that comes up if you: A) have a misconfigured .htaccess B) have the wrong file permissions set, they should typically be 644 for files and 755 for directories (public_html need 750). Check your file...

Hello, I have unsuspended your account. Please note that you need to login at the forums at least once every 31 days in order to keep your account active. Failing to do so will place the account back into suspension upon the next time it is checked for activity. Assuming you sent the ticket...

Hello, I have unsuspended your account. Please note that you need to login at the forums at least once every 31 days in order to keep your account active. Failing to do so will place the account back into suspension upon the next time it is checked for activity. Assuming you sent the ticket...

That would be correct. The suspension is permanent and will NOT be lifted under any circumstances. The account will be terminated once 14 days or more has passed since it was suspended.

Your forum username is: arman92 Password should be the same as for account panel. You should also have a link in account panel that takes you to the forums and logs you in.

Your account is currently not suspended.