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  1. Anna

    delete a domain or subdomain

    You'd need to start by removing the ADDON domain (gdtrendz.co.cc), which will remove the subdomain linked with that addon domain as well. You can not set the domain gdtrendz.co.cc to be your main domain while it ALSO is present as an addon domain in your account.
  2. Anna

    Cannot login to cPanel

    Also see your PM that I sent in regards to your other thread where this problem did come up.
  3. Anna

    Please remove this account

    Hosting account has been removed. Please note that the forum account will remain active.
  4. Anna

    Softaculus and Fantastico broken

    There's maintenance going on right now, most likely this is related to that. Once maintenance is completed we'll look into it if the problem persists.
  5. Anna

    cPanel - Optimizing Website - NOT on server Stoli

    I don't think that is enabled on ANY of the free hosting servers. I'll take it up with the head admin to see if we should bring it to the free servers, but it will likely not happen until at the earliest after all maintenance is done
  6. Anna

    Please

    Technically, you should not even have created a new account until the first one was removed from the system (each individual can only have one account). But since we can't really stop you from that, we do what we can to make it noticeable hat you violated ToS by "freezing" the suspended...
  7. Anna

    FTP Login Problem

    By the look of that you are trying to log in as anonymous, not with your actual username/password.
  8. Anna

    Please

    That account is permanently suspended, and will be terminated in due time by the system (minimum 14 days after suspension was placed). Termination will not be expedited.
  9. Anna

    Cpanel is working.But site is not working...atleast reply

    This should be sorted, but there may take a little time for the changes to come "live", this is called propagation and can take anywhere between a few minutes and 48 hours.
  10. Anna

    domain missconfiguration

    That sounds like a propagation thing, it can take anywhere between a few minutes and 48 hours for a new domain (or changed domain) to come live fully on the new location. I get the same content both with and without www
  11. Anna

    erased webspace

    Are you signing up while logged in to account panel? You should not be asked to enter an email address in that case, and the account should be created using the email on file already. What happens when you "click here" as shown in that error, which I assume is a link?
  12. Anna

    erased webspace

    as I said, start the sign up AFTER logging into account panel, you should have a signup link present inside account panel, which will attach the hosting to your current forum account (client account). Or simply use the link in that error...
  13. Anna

    erased webspace

    Account has been terminated, please start the signup for a new account after logging into your account panel to have it linked with your current forum. You should be able to use the same domain and username if you wish.
  14. Anna

    Suspended Account

    See PM.
  15. Anna

    Suspended Account

    Try using your older password, there may be a hold up in updating your cPanel password due to the current maintenance. For the record, updating password is not needed to get an account unsuspended, also if you issued that password update while your account was still suspended it would not be...
  16. Anna

    Suspeneded my account due to my lack of knowledge.

    As per ToS we will not provide you with any backups in the event of your account being suspended for a breach of those terms, further more maintaining a personal backup of your files/databases is always your responsibility. No access, means no backups either.
  17. Anna

    Please remove my hosting account!!!

    You are free to use that domain at any other service by changing the configuration at your domain registrar. However you will not be able to add it to an x10hosting based account prior to the account being deleted. One exception to that would be if you purchase Premium hosting, where adult...
  18. Anna

    Suspeneded my account due to my lack of knowledge.

    vBulletin without license IS a nulled software, also known as warez, and is a violation of US copyright laws. We take this seriously and have a strict Zero Tolerance policy against the use of illegal software, thus the suspension is permanent. No access will be given to your account for any...
  19. Anna

    cPanel Blocked

    There's currently no alternative url, other then trying with port 2082 instead (non ssl).
  20. Anna

    Help me !!!!!!!!!!!!

    On both your domains I'm asked to login. The internal server error comes from you trying to set a php flag in .htaccess, this is not possible in our environment. I commented that line.
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