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Hi Anna, Thank you for your prompt response , you can go ahead and re-create my account since I got the whole files and databases backed up already. again, thanks a lot of your help , I really appreciate it, Sincerely, Matt

Greetings! my whole website files has been deleted/lost after the server update , and I cant even access or create an FTP account so I can re-upload the files. Looking forward to hear from you soon! Sincerely, Matt.