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  1. Anna

    Please Help Suspend My Account

    Your account is currently not suspended. I see you had a recent inactivity suspension, to avoid that you need to login here at the forums at least once every 31 days. If you want to get rid of that need you can also take a look at our Prime Membership
  2. Anna

    Remove phantom redirection/parked domain

    blog.secretss.net should be removed.
  3. Anna

    Unable to FTP into account

    What error do you get if any? FTP for stoli worked fine when I tested with stoli.x10hosting.com as host (I do not currently have an open account on that server so can not confirm logins to be working).
  4. Anna

    FTP issue

    FTP for your server is up. I can connect just fine to FTP with stoli.x10hosting.com as host in my ftp client. What host are you using to access FTP?
  5. Anna

    my account has been suspended

    The suspension would be permanent, you are at all times responsible for content uploaded to your account. You will not be given access back to the account, nor will any backups be given to you. Eventually the account will be terminated.
  6. Anna

    Suspension - Why ?

    Nulled scripts are the same as pirated scripts, in other words scripts made available illegally and that has been modified to by pass license checks (and the need to actually pay for them). If Godaddy hosting allowed illegal scripts (which I doubt, I'd more guess they simply didn't find it)...
  7. Anna

    account suspended - rapidleech

    We will not make any adjustments to an account suspended for violating our TOS. The account, and domain, will be removed automatically, this will not happen until at the soonest 14 days after the account was suspended, until then the account is fully locked.
  8. Anna

    ILLUMINATED question

    ILLUMINATED is kind of a mix between a package and a super addon leaning a little more towards super addon, you'd need to have a free account to enhance, there's no separate sign-up form for illuminated, it'll still be accessible through the same account panel, have a linked forum etc. You do...
  9. Anna

    Mysql on Starka

    Mysql for Starka should be back on track.
  10. Anna

    Unable to connect to database: #07000(proxy) all backends are down

    Database server ran into some troubles, should be sorted now though
  11. Anna

    My passwords no longer work.

    FTP should work now.
  12. Anna

    Mysql on Starka

    There's currently some problem with mysql for Starka, we're looking into it. Please do not post threads about mysql issues for Starka. We will update this when the problem is solved.
  13. Anna

    Delete hosting account

    Hello, I have set your hosting account for termination, it should be fully removed within 48 hours. Please note that we do not delete the forum account.
  14. Anna

    Remove my account and all data

    Hello, I have set your account for termination, it should be fully removed within 48 hours. Please note that we do not delete the forum account.
  15. Anna

    Delete account

    That is not the cPanel username of the account linked to your forum account (it is your forum username which is different from the cPanel username), please confirm by providing the cPanel user name
  16. Anna

    Webspace overfilled/oversized - need to upgrade

    If you have gotten as far as to get a client area login, it'd be faster to ask for support through that ticket system. Under what name (real name, not username) are you signing up for premium, you can PM me if you do not want it public)?
  17. Anna

    May I unsuspend?

    Yes, you'd however need to request a staff member to do it for you.
  18. Anna

    Delete

    Since your account is permanently suspended for a TOS violation we will not expedite the termination of the account. It WILL be terminated automatically, but that won't happen until at least 14 days has passed from the day the suspension was placed.
  19. Anna

    Delete

    Since it is permanently suspended, the account would be automatically deleted some time after at least 14 days has passed since its suspension. We do not expedite the deletion of a suspended account.
  20. Anna

    My account was closed

    disk space has nothing to do with the resource usage suspension. High resource usage means something on your account, likely a script and/or its plugins/modification, used too much of the CPU power, or the memory (RAM) for an extended period of time.
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