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  1. Anna

    cPanel, ftp access, after unsuspention not working + website missing

    Looks like the unsuspension wasn't fully carried out on the server. Due to this cPanel would not have been updated with the new password you set so I'd recommend reseting it again, otherwise the login button in your account panel won't work. I still see your domain as having wrong name servers...
  2. Anna

    Hosting for malkygb

    I do not find an hosting account by the name malkygb in the system. It is not present on any of the free hosting servers. Send me an e-mail with the following and I'll sort it manually: Desired user name: Desired domain: Mark that you agree to abide by our TOS [ ] Password will be generated for...
  3. Anna

    account suspention.

    Your account is suspended for file hosting, this is a direct violation of TOS. We have zero tolerance regarding TOS violations, this means that the account will remain suspended until terminated.
  4. Anna

    phpmyadmin wrong username/password

    Please try updating your password through account panel, that has proven to be helpful in these cases. You might also possibly need to clear browser cache.
  5. Anna

    Account was Suspended

    You did agree to the TOS when you signed up, it clearly states proxies to be prohibited. You will not be granted access to your account for any reason, and we will not provide any kinds of backups to accounts permanently suspended for a TOS violation.
  6. Anna

    Old email accounts

    Should now be removed from your account.
  7. Anna

    Upgrade to premium X10hosting

    1. Yes, with premium you get on another server, the premium servers are separate from the free servers. 2. It is automatic in such way that we move your entire account over to that premium server, all you need to do is request it through a support ticket (in the premium tickets center). cPanel...
  8. Anna

    Account Still Suspended?!

    This is now sorted.
  9. Anna

    hosting account reset

    Account has been set for termination and should be fully removed from the system within 48 hours. If you wish to sign up for a new account, please do so while already logged into the account panel to have it automatically linked with the forum account (system will otherwise create a new forum...
  10. Anna

    Site suspended; hosting account not connected to X10 account

    I have unsuspended the account, I'll try and get a hold of the admin in charge of JM and have him sort the link, as I can not do it. I noticed that your hosting account currently lists an odd e-mail (which tells me there's an error somewhere in the system). I can possibly change that e-mail...
  11. Anna

    SUSPENSION - Site explanaton needed

    I have unsuspended the account.
  12. Anna

    Reactivate my account

    We have zero tolerance for proxy scripts (as well as a few other violations of TOS). This means the account is permanently suspended. You will not get back any access for any reason to your account. Eventually the account will be terminated.
  13. Anna

    Forum Account not working

    That is a result of your forum e-mail not being confirmed, your account is currently set to the group "awaiting e-mail confirmation".
  14. Anna

    terminate account

    I have set the hosting account for termination, should be fully removed in 48 hours. Note that the forum account is not terminated.
  15. Anna

    Forum Account not working

    Where are you getting that and what were you trying to do?
  16. Anna

    How do I upload my site

    There's two options. 1. Login to cPanel, click "Filemanager", navigate yourself to the folder public_html (webroot). In the nav bar at the top find the button upload. This option is best for compressed zip packages. The filemanager can then extract the content of the .zip file, make sure the...
  17. Anna

    german language on my site

    Yes, that's correct. If it would be a small portion, like comments, we'd not hit down on that for being in German (or other language), but the main content needs to be available in one of the languages mentioned in TOS.
  18. Anna

    Default Webpage

    For new accounts, and all domain changes, there's often a small delay before the system is fully up to speed with what content to serve when an URL is requested. This has to do with the vhost system we have setup. I am running a command now that should speed it up, give it 15 minutes or so to...
  19. Anna

    german language on my site

    You can use any language you like IF you provide a full translation. Reason being we need to be able to review the site, and to do that we need to understand the content.
  20. Anna

    To resolve suspension: Nulled vb, vietbb release

    The problem here is you uploaded an illegal copy of vBulletin, this is in direct violation of our TOS, and also something we have a zero tolerance policy about. This means that no access will be granted to the account for any reason. Eventually the account will be terminated (after a minimum...
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