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  1. Anna

    account deletion

    forum account will remain, only the hosting account, which would be the same as webserver account, will be terminated.
  2. Anna

    rapid leech

    Rapidleech is clearly mentioned in TOS as being prohibited. The suspension is permanent, which means that no access will be granted for any reason and the account will be terminated eventually.
  3. Anna

    Admin php not loading ???

    We have contacted the developers of the app, so this should be sorted over the next few days hopefully. To my knowledge there's no workaround for this.
  4. Anna

    account deletion

    Your account is currently suspended for a TOS violation, it will be terminated eventually. We do not expedite the termination in these cases.
  5. Anna

    Cannot login in my cPanel by this account

    It is possible, we have had reports of free servers being in accessible from china from other users as well.
  6. Anna

    Can i access cPanel through 9090 port?

    I think the cPanel subdomain just fails in general, that doesn't work for me either on any free hosting account. Might be related to the loadbalancing, not sure though.
  7. Anna

    Help Please!

    Appears as your domain also has expired with co.cc: bobangnilalang.co.cc has expired ( ~ 2010-10-07) I think I sorted the mysql for you, but since the domain fails, I can't check
  8. Anna

    account suspension, requesting for account unsuspension,

    The problem here is that you agreed to follow the TOS when you signed up, we assume that you also read what you agreed to. The suspension is permanent, which means that for no reason will you get any access back to your account. It will eventually be terminated.
  9. Anna

    Account Suspension

    Your account is suspended with the reason Proxy, which means a proxy script was found on your account. This is clearly pointed out in the TOS as being prohibited, it is also something we have zero tolerance with, which is why your account is now permanently suspended.
  10. Anna

    Cannot edit website on Exofire

    Access to /admin.php is expected to be sorted over the next few days (we're waiting for a reply from SiteReptile). The reason behind the problem seem to be the block we put in place to combat abuse, and since sitebuilder encrypts its files it has proven to be a bit harder to find out what IP(s)...
  11. Anna

    web site not there

    That would be because wordpress have your old domain in the configuration, which is stored in the database. Wordpress works in such way that it will try to redirect you to the domain in its configuration for administration. There's two ways to sort this, one being changing back domain and...
  12. Anna

    Failed to Write File To Disk Error

    :) good to hear. Closing this to mark as resolved then.
  13. Anna

    Domain

    There are many domain registrars available, and the price varies a bit between them. We do offer domains as well, you can buy them at: https://clients.x10hosting.com/cart.php?a=add&domain=register With us the domains come at $9.95 per year.
  14. Anna

    ZenCart Admin Login gives blank page but site works fine

    As you may have read we blocked outbound access on port 80, which means that if the page tries to connect to an outside source, it may result in the page not loading correctly. For Zen Cart there's a workaround until we have found the proper IP. Open the file...
  15. Anna

    Error connecting to database

    Your site should now be back to functioning as expected.
  16. Anna

    Spanish Support

    We are no longer able to provide support in Spanish, we sadly do not have enough staff fluent in the Spanish language for that. The Spanish section will remain open, and for some things there may be community helpers available to answer your questions. But please note that if you need urgent...
  17. Anna

    blog page not accessible, mySQL db at 0mb

    Databases always show as 0.00MB, it is somewhat related to the us having a separate mysql server. Enabling the function to allow cPanel to calculate the size, which is done by simply querying the database, has proven to cause trouble so we have that disabled. You should still be able to see the...
  18. Anna

    Can't access admin area on website

    As far as I know there's no other way to update a website built using the sitebuilder. It is something we'd need to figure out, most likely there'd be very little you could do your end as the file is just as encrypted for you.
  19. Anna

    Suspension

    The visit does not automatically unsuspend the account. You need to login to account panel and click hosting->suspensions and on that page request the unsuspension as well. However I have now unsuspended your account.
  20. Anna

    Can't access admin area on website

    We know the problem, just not the solution. Somewhere in the encrypted file (admin.php) there's likely an include that requires connection to a third party using port 80. Without being able to see the code it is kinda hard to figure out what IP that has to be added to firewall whitelist. We...
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