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  1. Anna

    always get default webpage

    Your site works fine for me right now. If you still have problems, please clear your browser cache.
  2. Anna

    Last forum visit

    The same information should be listed if you click "My Profile". That feature would be theme dependent, guess they didn't include it with this one.
  3. Anna

    New Prime Membership!

    Just got it confirmed. If you buy this for a period and decides to not renew it, any additional databases, addon domains and such will not be automatically removed when the service is stopped.
  4. Anna

    Close this Account

    There is no hosting account attached to this forum account. We do not remove forum accounts.
  5. Anna

    prime member now

    I have set your hosting back to adfree-doubleall2. You'll still get the forum benefits (no login required, highlighted threads and access to Prime member forum) for the time you bought Prime.
  6. Anna

    Error from hooks wrapper: Domain action was not successfully completed

    It's most likely a left over from your old account, the information remained on the name servers. There's no account on Boru that it is attached to at least. I'll sort this for you, should only take a few minutes. But since that involves updating the IP of the domain, it may take a little bit...
  7. Anna

    Site down!

    Both addresses you have attached to the account work just fine for me. If you still experience problems, please try clearing your browser cache.
  8. Anna

    Site suspended

    I have unsuspended your account. For future reference, if needed. You can unsuspend yourself by logging into the account panel (https://x10hosting.com/control). You will find the option under Hosting -> suspensions.
  9. Anna

    Account

    To keep the account active you need to login here, at the forums, at least once every 31 days. Logins to any other places does not count towards the activity check. Do you mean that the forums, here, load up slowly? They loaded up pretty quick for me. If not, where exactly do you experience...
  10. Anna

    Index.Htm

    file name is case sensitive, it must be all lower case unless you specify in a .htaccess to look for the file you have, with the exact same case. Also all files you want to display publicly needs to be placed inside the public_html folder. To close the account and restart, just ask for it to...
  11. Anna

    Login Service

    The option you previously purchased, which was an inactivity timer only, is no longer a valid option. We do offer an alternative called Prime Membership, you can read more about that at http://x10hosting.com/prime-membership. With this option you do not need to login to the forums. However I...
  12. Anna

    Counter-Strike Source

    Upon checking the account, I noticed that it is in fact used for file hosting, therefor it has now been suspended.
  13. Anna

    Counter-Strike Source

    No, we do not allow that you use the web hosting for file hosting. Everything in the account must be of value to the site you have. Thread moved to proper place.
  14. Anna

    Account Deletion Request - Please delete my free hosting account.

    I have set the hosting for termination, should be fully removed within 48 hours. We do not delete forum accounts.
  15. Anna

    McAfee SiteAdvisor

    That file was originally found in February, and was uploaded to one of the free accounts we had on our servers at that time. The abusive account and its files are fully removed from our servers.
  16. Anna

    unsuspended my account please

    Login to the account panel with the forum account vigerchan93 to unsuspend your account. Also note that it is that forum account you'll need to login to the forums with at least once every 31 days to keep that account active.
  17. Anna

    account suspended

    Says "e-mail spam do not remove" To get a suspension tagged with that, you'd have to have had a large number of spam e-mails going out from your account, which means that the account will remain suspended.
  18. Anna

    I can't login to my cpanel

    I see that your account is new, perhaps you tried before it was fully created. Also the account panel often is a bit behind on showing the correct information, it is synced periodically with the actual server your hosting account is on. Did you try the button for login in account panel? If so...
  19. Anna

    DNS-servers

    Unless you actually add the domain inside cPanel, or set it as main domain, no information will be added to our name servers. I do not see any parked, addon or main domain changes for your account.
  20. Anna

    Inactivity Timer Subscription

    I will relay this to the admins that deals with payments, I believe the subscription mechanism for the inactivity timer didn't work as intended. Do your paypal show an active subscription for the inactivity timer? However, more important right now would be, did your paypal get charged for the...
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