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Hello, If there's rises questions regarding the legality of those videos being used, we'd need that information. To ensure that the staff member doing a review knows that you have permissions, it might be good to upload a small text file with basic information, and that if needed you can send...

Hello, Given that those videos hold relevance to the site, it should not be a problem to have them there as you say that they are not too large (what do you call not too large?) and that you have permissions to use them. However I can not vouch for how much resources would be used up...

None of those were found, but it could be there's a delay and the actual hosting isn't created, you should have gotten an e-mail with the information in. I do know it can't be the first as it holds to many letters. We can straighten this out, don't worry. PM me with the following (I assume...

You were suspended because a proxy script was found in your account, this is strictly forbidden and clearly outlined in the TOS as being prohibited. This is a suspension that does fall under our zero tolerance policy and as such it is permanent.

what user name did you sign up for? we can check what forum account it landed under.

If you already had a forum account when you signed up for the hosting, and you did not start the signup from inside the account panel, a separate forum account would have been created. Try using the e-mail you signed up for hosting with, together with the password you specified when you did...

yeah, you are suspended for uploading a proxy script to your account, this is a violation of TOS. Login will fail simply because your account IS suspended, it's the nature of a suspended account. Proxies are part of our Zero Tolerance policy, which means the account will remain suspended until...

The MINIMUM time of suspension before termination is 14 days. However purging out old, suspended, accounts is a low priority task so it may very well be MUCH LONGER. It will be terminated automatically, we just don't know when the task will be ran.

Your site loads up just fine for me at this time.

Yes, knowing what browser and version, will help us narrow down and sort what is causing the problem for you. Without that information we can only say how it behaves in the browsers we normally use, and for me it works well in chrome, firefox, IE8, safari, comodo and opera. All are latest...

There's really no option to cancel an command that has been issued, other then through the account panel. If that fails, all you can do is submit a new change once it has completed, to revert it back. If you get any errors doing so, post back and we'll look into it (old domain might remain...

The problem is not that you have it, the problem is that you didn't secure it, as it is now anyone could actually use that filemanager and upload anything they wanted to your account, and that is a security problem

The index.php is not what caused the suspension.

Np. I'll close this one up to mark that this has been resolved.

Your php file should now work properly. The problem was permission. You had the containing folder set to 777, which is world writable, due to security reasons those will cause an error if their content is to be directly accessed by the browser. Also I changed the perms on the file itself, in...

Hello, Your forum install at /Forum (smf forum) does look for a database and a database user that does not exixt (it's configured to use cpanalename_smf30 as both db user and database). Your forum install at /forum (AEF) does work properly.

I edited your initial post to remove your information.

You can change that yourself through the account panel. Make sure to properly point the domain to us, recommended is setting the name servers to: ns1.x10hosting.com and ns2.x10hosting.com

Re: my status for 4 days is pending and i haven't get any hosting confirmation mail y Hello, We can not speed up the process, as mentioned in an announcement we had some issues with one server that caused the queue to temporarily halt, not sure how long it was halted or how many accounts were...

No, no access will be given. The account will remain suspended until it is terminated, which it will be no less then 14 days from suspension, but since the terminations is not of high priority it could be a couple months until the account is actually terminated.