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  1. Anna

    Nameservers?

    they are ns1.x10hosting.com and ns2.x10hosting.com
  2. Anna

    account

    That'd be up to you, either way your current account will not be reactivated, eventually it will be removed. Once it has been removed, you can technically sign up again.
  3. Anna

    account

    The TOS applies to everyone, we can not start making exceptions.
  4. Anna

    account

    The reason for you to upload a proxy is irrelevant at this point. Proxies are clearly prohibited in TOS, it is a Zero Tolerance violation which means the account has been permanently suspended.
  5. Anna

    Switching Plans

    We only have one free hosting plan. Keep an eye out for announcements in a near future for an optional deal. However, you can actually install several scripts into the same database, as long as you make sure they have separate table prefixes. For instance for the SMF you could use smf_ as prefix.
  6. Anna

    Site always down!

    Something for sure, though it seem to be getting somewhat in shape right now. You'll need to remove the shoutbox, they are prohibited in TOS.
  7. Anna

    Your nameservers

    yeah, your server, Starka, does seem to suffer some problems right now.
  8. Anna

    Address when setting up domain

    Most likely the domain registration will fail if you do not enter proper details. There may be an option to hide such information on a whois lookup for instance, but the domain registrar still need to have valid a address for the domain owner.
  9. Anna

    Need Clarification on TOS Again... =/

    comment systems to a blog or other similar systems would be more similar to a forum thread that's being replied to rather then a chat. Chat systems would be automatically reloading ever so often to make it more like real time chatting. Generally screenshots are not a problem, although...
  10. Anna

    Php is not working

    Perms set as 777 does have that effect, it's a security thing. In general files should have 644 and folders 755
  11. Anna

    Umm...hi there...again?

    I see an active account linked with your forum account, that account was created on October 8th. I did see a previous hosting account with the name dwhite as deleted in May for being suspended more then 14 days.
  12. Anna

    transfer

    The domain will be released when the suspended account gets terminated, which would be no less then 14 days from the day the account got suspended.
  13. Anna

    Is it possible to buy a domain...

    EPP code would only be required if you already have the domain registered, in other words if you already bought it somewhere else and did chose the transfer option. If you do not own the domain already, use the "I want x10Hosting, LLC to register a new domain for me." option. If you already...
  14. Anna

    Problems with stoli

    There's a huge difference in premium and free hosting. 1. There's far less users per server on premium. 2. Premium get priority support, it has its own ticket system. 3. There's an SLA uptime guarantee (99.9%) for our premium package. 4. Because it requires payment, the users are less likely to...
  15. Anna

    Problems with stoli

    98% of the time, the problem is users abusing the servers, we've been fighting users uploading proxies at least 3 months now, and they are still an ongoing problem. Each day we find a good bunch of them spread out on the servers, we suspend them as soon as they are found, but they often manage...
  16. Anna

    Why the Web mail is not working ?

    What errors do you get? We're aware that Roundcube and Horde fails due to a mysql problem, but Squirrel should be working.
  17. Anna

    Video script !

    Technically you can as long as you have legal rights to distribute them, but chances are rather high you'd get suspended for high resource usage when streaming them. There may be problems due to disabled php functions, but I'm not 100% sure on that part. Also you'd be fully responsible for what...
  18. Anna

    Can't reply to a thread ????

    If you refer to a thread created by someone else, in this section (Free Hosting), then it is a forum setting restricting any users under a certain post count to reply others support threads. This is done to prevent "threadjacking", support gets rather confusing if you got one thread with 10...
  19. Anna

    Problems with stoli

    At this current time your main domain works fine (although saying closed for maintenance). Your subdomain fails because it points to a non existing folder of your account (public_html/store).
  20. Anna

    site

    Yes, it is free of charge, and there's no advertising required. All you need to do is follow TOS and remember to login here at the forums at least once every 30 days to keep you updated with what is going on in order to keep your account active.
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