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  1. Anna

    help me please

    We have a strict Zero Tolerance policy for this type of things. There's no unsuspension option available. The account will remain in a suspended until the system eventually deletes it.
  2. Anna

    Your Account is Currently Suspended

    It has always been against the rules to use illegal (nulled) software. A nulled software means it was illegally altered to avoid needing to pay for the license.
  3. Anna

    Doubt on x10premium Terms of Service!

    Only if they all have those processes running for a long time, but there's no automatic suspension so unless it actually cause a problem on the server it would likely just slip by. To cause trouble you'd have to trigger that constantly or over a very long period of time. In any event that it...
  4. Anna

    x10 hosting

    Hello, We're aware that horde and roundcube currently fail, it is not only for your account. Was unaware that squirrel won't let you send though, do you get any error when you try to send the e-mail? If so please paste the complete error message.
  5. Anna

    What do you use x10Hosting for?

    Thanks :)
  6. Anna

    If it's in the TOS specifically as prohibited, don't upload it. If you are unsure about if a...

    If it's in the TOS specifically as prohibited, don't upload it. If you are unsure about if a certain script would break TOS it's better to ask first and wait for a staff member to clear it up.
  7. Anna

    Account removal

    Hello, Unfortunately all files are removed when an account is terminated, there'd be no backups available anymore.
  8. Anna

    why should my account get block

    Your account is suspended because you uploaded a proxy script to your account. That is a violation of TOS and part of our Zero Tolerance policy, thus the suspension is permanent and will not be lifted. For paid server see http://x10premium.com (proxies are not allowed there either) or VPS...
  9. Anna

    Domain name ... I can't change it

    Your subdomain forum.arbilus.tk should now be properly added to your account, resolving to public_html/forum
  10. Anna

    Soon as possible please help me or tell me to go to your site: |

    Posting several threads asking about your suspended site won't do you any good at all. The account is still gonna remain suspended. And now your forum account will also be banned.
  11. Anna

    You have to play with my reputation

    You were suspended for hosting a public file uploader, this would constitute as file hosting which is prohibited by TOS.
  12. Anna

    My Account Suspended

    NO. Permanent suspension means no reactivation possible. We do not provide backups, they are the sole responsibility of the user.
  13. Anna

    My account has been suspended please help me

    Your account is suspended for hosting a public file uploader, this would constitute as file hosting at the least which is prohibited in TOS. The suspension is permanent.
  14. Anna

    Plz Re-Activate My Account

    Permanent suspension = No reactivation possible.
  15. Anna

    I can't acces my site

    That would be because you deleted the public_html folder and placed all files in your public_ftp folder. That is off lesser importance right now though, as the account is permanently suspended for hosting torrents.
  16. Anna

    I lost my MySQL database without warning, can it be retrieved?

    Hello, I show that your database is there. May have been a minor communication error between your server and our mysql server causing cPanel to not see the database.
  17. Anna

    my page showing 500 Internal Server Error

    Hello, I was able to sort the internal server error. However I have now suspended your account for having a public uploader, it is strictly against the TOS to use the account for file hosting, which would be what you are doing. This is a permanent suspension.
  18. Anna

    Plz Re-Activate My Account

    Hello, Your account was suspended because you uploaded a proxy script to your account. This is a violation of TOS that fall under our Zero Tolerance policy. This means the account will not under any circumstances be unsuspended. Eventually it will be automatically removed from the server.
  19. Anna

    Not possible to log into CPanel

    Since everything is back to normal I'll close this thread to mark it as solved.
  20. Anna

    403 Forbidden, whatever I do

    This has now be sorted.
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