Search results

No, no backups will be available. No, there's no override. Closing thread

The account is permanently suspended. It will never be unsuspended, and you will not gain access back to the account. Eventually the system will remove the account and its files.

For security reasons no files/folders that are to be accessed directly in the browser can be world writable (perms of 777). Files should have 644 and folders 755. You need to set the file permissions right in order to solve the problem.

Your suspension is permanent, thus the account will remain suspended until automatically terminated. We have a strict Zero Tolerance policy against using illegal (nulled) scripts.

The suspension is permanent, thus the account will remain suspended until automatically terminated. We have a strick Zero Tolerance policy for violating the TOS, in your case uploading a proxy.

I have terminated the account and it should be fully removed from our system within 24 hours.

The suspension is permanent, and thus the account will remain suspended until automatically terminated. We have a strict Zero Tolerance policy regarding illegal content, which you also admit to be having in your account.

Yeah, that would be the reason then. For security sake, files and folders that is viewed directly in the browser must have perms lower then 777. WWW folder should have 750.

Hello, Do you have the details from that transaction? I don't see it being renewed, and the previous expired on August 19th, on your account so we might need to set it manually. You can send me an e-mail att anna[at]x10hosting.com with the information.

escalating up, sounds as you need assistance from someone with access to the backend.

The best way to use your own domain is configuring them to use our name servers, this is done in the control panel of your domain registrar. Our name servers are ns1.x10hosting.com and ns2.x10hosting.com

I see your site just fine and its not showing our suspended page. I'd say it has to do more with their browsers cache then our DNS However I have placed the account up for termination and it will be fully removed within 24 hours.

Hello, Your account is currently not suspended.

During the maintenance the script that check, and suspends, for high resource usage was temporarily disabled. Took a look at the logs, you're not over by much except a few occasions. Nothing that is very conclusive though in saying exactly what script, or part of a script, that is the cause.

Note that number of visits to the site never is a factor. With suspended for inactivity it means you did not regularly login and visit these forums. To get the account to stay active you need to do that at least once every 30 days.

Duplicate, stick to one thread.

I'll point the one in charge towards this, Corey. It is in the end up to him, so can't say whether it will happen or not. Most often requests/wishes are made into polls, and if enough people want it, it's taken under consideration.

Folders should have permissions set to 755, the fact that your folder "pages" is at 777 causes the problem. All folders containing files that are to be directly viewed in the browser must have perms set lower then 777 (they can't be world writable)

we don't delete forum accounts, so if you in the future would want a new hosting account, just sign up for one from inside the control panel, which you can login to with the forum account. The account will that way use same e-mail, otherwise the system will see the e-mail is in use and say stop.

Quick note, it may sometimes be more then 14 days until it is automatically terminated, but never less.