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  1. Anna

    About suspension

    Hello, Copyright infringement is part of our Zero Tolerance policy, which means the account is permanently suspended awaiting termination.
  2. Anna

    Unable to access Website and cPanel

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  3. Anna

    Fris to Boru: unable connect to database.

    Closing thread as it does not contain a question or an actual support request. If there is something you need help with, please re-open the thread by clicking administrative, or simply submit a new support request.
  4. Anna

    Unsuspension request

    Hello, I have started the restore for your account, it should be available in a couple hours. I'll close this ticket, you can re-open it by clicking "Administrative" if the account is not back in working order in 24 hours. Ps. your new server is Starka - https://starka.x10hosting.com:2083...
  5. Anna

    Please unsuspend my account

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  6. Anna

    UN-Suspension Failure

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  7. Anna

    Account STILL suspended...?

    Hello, I have started the restore for your account, it should be available in a couple hours. I'll close this ticket, you can re-open it by clicking "Administrative" if the account is not back in working order in 24 hours. Ps. your new server is Starka - https://starka.x10hosting.com:2083...
  8. Anna

    Suspension

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  9. Anna

    can't log in to cpanel

    I went to sort your account, to bad you just made me use valuable time to restore an account just so I could properly suspend it for the phishing site you had on the account. Account is now permanently suspended and will be terminated.
  10. Anna

    Account suspended on Stoli

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  11. Anna

    User transfered to another server

    Hello, Your account has been restored, and shoudl be in working order. If you encounter any login issues, please try reseting your password through account panel, it is a known issue after the migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the account...
  12. Anna

    Can't log in to cpanel

    I went to sort your account, to bad you just made me use valuable time to restore an account just so I could properly suspend it for the phishing site you had on the account. Account is now permanently suspended and will be terminated.
  13. Anna

    unsuspend account

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  14. Anna

    FFMpeg

    Due to the amount of resources needed to run ffmpeg this is not something that we will install on the servers, to be able to use that you'd need a VPS.
  15. Anna

    Domain name error

    Hello, That domain is no longer associated with your account, in other words it is not listed within your cPanel as addon or parked domain. Seem it was lost in the migrations. You'll need to re-add it in cPanel. Sorry about the inconvenience caused.
  16. Anna

    Can't unsuspend my account

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  17. Anna

    unsuspension will not clear ------ rongraham@netzero.net

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  18. Anna

    Suspension

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  19. Anna

    Support of asp.net

    Hello, We're having some troubles with getting mono to properly work with our new server setup. Right now there's a few more pressing matters to sort, so I can not give an eta on when it will be back.
  20. Anna

    Unsuspension

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
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