Search results

  1. Anna

    Site is missing

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  2. Anna

    I dont use 2

    It doesn't matter if you actually use it or not, the fact you uploaded it makes it break TOS. Your account will not be unsuspended under any circumstances. It will remain suspended until automatically terminated. If I see one more thread about this, you will be banned from the forums for spamming.
  3. Anna

    no service

    I'm fairly sure I did restore this one earlier today.
  4. Anna

    Database missing

    That gives Lotus, Absolut or Cossacks as options then. ElTorro: Do you remember which server you were originally on, that'd help narrowing the search down to just a few restore points? Gonna escalate this as it will require restore from backup server. You can answer this through your account...
  5. Anna

    Account Suspended

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  6. Anna

    Database missing

    Hello, Were you at some point on any other server then Boru? I did not find any database backups with your name tag on Boru mysql.
  7. Anna

    Hosting Account Unsupension error

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  8. Anna

    404 error after acount successfully unsuspended

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  9. Anna

    unsuspension errors

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  10. Anna

    Internal Server Error and 0.00 mb database

    That change was implemented a couple month ago, when we started using vhost to decrease the number of apache restarts. Before that change there was a restart each time an account was added. For the most quick enough to go unnoticed but not always, due to the number of accounts the restart...
  11. Anna

    Unsuspend my account

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  12. Anna

    suspension of my account

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  13. Anna

    FTP/cPanel

    Hello, Regarding login issues, have you tried reseting the password through account panel? It is a known issue that the password got messed up in the migrations. I can see if we got a more resent backup if you want, it is possible you did change something after your account was packaged for...
  14. Anna

    what happened to my website?

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  15. Anna

    Account suspension

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  16. Anna

    Unsuspension

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  17. Anna

    Unsuspension Error

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  18. Anna

    please help me big proplem

    Hello, There's no hosting account linked with your forum account so we can't look it up automatically, what is the address of your site? Ps. it is adviced against giving out the password to anyone, you are always responsible for the content of your account. Staff will never need to ask you for...
  19. Anna

    Internal Server Error and 0.00 mb database

    Hello, Yes, database all show 0.00 MB, it has to do with the fact we have mysql on a separated server. There's a bug with the function that allows for calculating the size causing mysql to become unresponsive if it is enabled. So until there's a way to properly sort that, the databases will...
  20. Anna

    No files found, can you restore my backup?

    You already have an escalated, and replied ticket, please refer to that. Closing this.
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