Search results

  1. Anna

    Suspension error

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  2. Anna

    Account unsuspension,

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  3. Anna

    Missing mySQL database

    Hello, I'm sorry to inform that the oldest database backup I found seem to be corrupted, just like the one you currently have listed in cPanel (the backup is from July 8th).
  4. Anna

    Mysql

    Hello, I have restored the one database I did find for your account and your site appears to be working now. I'll close this thread, if there's still any issues regarding this you can re-open it by clicking "Administrative".
  5. Anna

    Hosting Account Actions

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  6. Anna

    My account will not unsuspend

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  7. Anna

    WordPress database connection issue

    Hello, Looks to me as you site is working correctly. Closing this to mark as resolved. If there still is any problems you can re-open the thread.
  8. Anna

    my domain name is not config

    Hello, Please try adding it now. If you still get an error, please let us know which folder it should point to and we'll sort it for you.
  9. Anna

    account suspention

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  10. Anna

    change domain name error

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. Once the account is restored you should be able to update the domain for your...
  11. Anna

    Unable to unsuspend automatically

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  12. Anna

    500 Internal Server Error

    Hello, I don't even see a website to navigate to, all I get is an index of/ listing. Did you remove the files? Or do you need us to check for a backup to restore?
  13. Anna

    Unsuspension Request

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  14. Anna

    Hosted Pages Won't Load

    Hello, looks like you installed wordpress in the folder "wordpress", which is working fine to load up for me. In your public_html folder there doesn't seem to be anything installed. Is there still a problem with this?
  15. Anna

    Website down/No cPanel access.

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  16. Anna

    My website is offline and I can't log in

    Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...
  17. Anna

    Error

    Hello, I have restored the one database I did find for your account and your site should now be working, but since it is login required I can not check. For reviewing purposes you'll need to create an account for x10staff to use, that is to be available at all times. You can send the details...
  18. Anna

    Delete my account

    Account terminated, it will be fully removed from the server shortly. Since this is now resolved, I'll close this ticket.
  19. Anna

    Information on my FTP is not actual...

    You already have an escalated and answered ticket about this. Closing this thread.
  20. Anna

    mysql php admin is showing the following errors

    hello, Are you still getting that? Looks like phpMyAdmin works fine from our backend, and your site loads up just fine and fast for me at this time.
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