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Hello, I have talked with one of the administrators, they are working on finding a solution, but sadly can not say for sure there is one. The reason for this problem is the load balancing we've put in play, the actual server that displays your site can as it is now only see the forwarding...

Yes, we always move the accounts over if someone signs up for paid and request to have that done, its part of the "deal" if you chose to upgrade to paid.

Hello, Your domain works fine for me at this time, if you still see that default webpage, please try clearing your browser cache. Yeah, account panel is offline while we sync up data from the servers so it does show correct server information, should be back in a few hours.

You'll have to recreate the user, the table that handles that information was corrupted. Just make sure you either set the same password as you have in the config file of your script, or that you remember to update the config with the new password set. All databases does show 0 bytes for some...

Hello, That is a temporary error, and is caused by parts of the backend not being responsive. Normally that should not arise, but during the big maintenance we've been doing it was not really unexpected. Right now a sync is running to get the account panel up to date with information from the...

Hello, That is correct. Your account was suspended for making copyrighted movies available. That would be copyright infringement and a zero tolerance offence so your account will remain suspended until terminated.

Hello, Account panel is currently being synced up with the servers, once that is completed the correct server would be displayed. Once that sync is completed and account panel is back online, you should be able to update your password though there.

Hello, Your hosting server is now boru and can be accessed at https://boru.x10hosting.com:2083 If you get a login failed message, please try to update your password through account panel (account panel is currently offline, but should be back in a few hours).

Hello, Your server is Chopin. Right now account panel is offline for maintenance, we're syncing up information between account panel and the respective servers. Once the account panel is back online you will be able to change your password. Regarding the database issue, that seem to be...

Hello, You should now be able to re-add that domain.

Hello, Yes, there should be a file backup, the last thing we did before taking the server offline was take a full backup of all the /home directory, under which all user files are located. I do not have direct access to the backup server, but I know that right now a copy of the backup is being...

For the record, your current server is Chopin. To login to chopin: https://chopin.x10hosting.com:2083

Hello, Unfortunately does it seem as your account was not automatically restored onto the new server which means we need to re-create the account restore files and databases from our backups. This may take another day or two to resolve.

Hello, I'm trying to get confirmation about this from our server administrators and will get back to you as soon as I get an answer.

Hello, Have you tried re-setting the password through account panel? I know it is currently offline while being synced up with each users respective server, but should be back in a few hours. If you still have problems accessing and can't wait, send me a message at anna[at]x10hosting.com or...

Hello, I have restored your database from the fris database backup, looks like your site now works properly.

Hello, On our database server I see that the currently active database have a data of July 25th as last update, while the backup on the same server does have one dated June 19th which would be older then what you want I assume. There should be backups taken in between on the backup server...

Hello, Your forum loads up fine for me now. We had a server side issue that has been sorted. Gonna close this ticket since it is resolved.

Hello, Since you have a newer ticket with a termination request I'll close this one.

Hello, If you still are unable to login, send me a PM with the password you'd like me to set (if PM fail you can send an e-mail to anna@x10hosting.com). Ps. Your server is now Starka - https://starka.x10hosting.com:2083 We're in the process of re-syncing the account panel, once that is...