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  1. Anna

    Problems with Moodle again

    Hello, Looks to me as your site now works. Though the server currently is under heavy load due to accounts from Fris being restored onto it.
  2. Anna

    Auto-suspension - not able to unsuspend, and how to request a restore?

    Hello, The reason it does take longer this time is accounts that were suspended when the moves started have not been automatically restored, we do that as they are requested. I'll start the process and update you when it's been restored and active again. EDIT: This is gonna take a bit longer...
  3. Anna

    about to give up

    we can dig up the packaged file and move it over, and restore onto the paid server instead of the free server.
  4. Anna

    MySQL databases are gone (Boru server)

    Hello, make sure these are entered into the remote mysql hosts table: 10.33.249.2 int.boru.x10hosting.com 10.33.248.% Also it is possible you need to re-create the database user, if you haven't already.
  5. Anna

    What's wrong with that ?

    Hello, Glad it works for you now. Since this has been resolved I'll close the thread. You are welcome to submit a new support request if you need any further assistance.
  6. Anna

    Databases = 0MB. No connection either.

    hello, If the domain shows up in cPanel, it might just need a bit time to settle on the server. Before trying to re-add, have you tried clearing browser cache?
  7. Anna

    Databases = 0MB. No connection either.

    Don't worry too much about the 0 MB for size, it seem to do that for everyone but the databases still work. I have sorted a couple missing entries in the remote mysql hosts table for your account, you should now be able to connect to the database(s).
  8. Anna

    Anna

    right, you're chopin sorry about that. Been seeing a few issues with Boru and mysql as well. Same does apply though, accounts previously on Fris is still being restored onto Chopin too.
  9. Anna

    Missing MySQL database

    Hello, I have restored the database for you.
  10. Anna

    Anna

    it is running, but seem that from time to time the connection between mysql server and Boru fail. We're looking into it, but it is possible it is related to the maintenance, accounts previously on Fris are still being restored onto Boru.
  11. Anna

    What's wrong with that ?

    I added a couple entries to the remote host table, your test file now works.
  12. Anna

    Issues with account/cpanel mismatch

    If it hadn't been moved, you'd probably not be able to see the site since Fris has been taken offline. See PM for access details.
  13. Anna

    No cpanel and so site.... - www.g7forum.x10.mx

    I'll close it for you. You are welcome to submit a new support request if any other issues should arise.
  14. Anna

    What's wrong with that ?

    Hello, I have restored the database. You'll need to re-created/re-add the user to it though.
  15. Anna

    What's wrong with that ?

    Hello, Your site loads up just fine for me, so I guess you managed to sort it? I did find three databases with your nametag on them, would you like us to restore them or are you good to go with your own backup?
  16. Anna

    Issues with account/cpanel mismatch

    Your server has not yet completed its maintenance, according to last update it should be less then 24 hrs left though. Next time, please do not hijack another users thread.
  17. Anna

    Why suspended?

    Hello, I successfully restored the account. However due to the content being in violation of our TOS it is now permanently suspended awaiting termination.
  18. Anna

    Anna

    I see the error is back, it did work when I replied, guess there's something more troublesome causing the error then, I'll see what I can find server side. The password has to be in the config (which should not be readable directly btw) other wise the server would not be able to connect you...
  19. Anna

    Issues with account/cpanel mismatch

    Hello, Have you tried going to https://chopin.x10hosting.com:2083 to login? I can't say for certain when the account panel and cPanel will be synced up, but you should be able to login directly at the cPanel login, even though not through the account panel currently.
  20. Anna

    Why suspended?

    Hello, You were suspended on the 16th for being inactive, meaning there had been more then 31 days since you last logged in here at the forums. This also means your account was not automatically restored to the new server as mentioned in the News and Announcement thread...
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