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  1. Anna

    unsuspension

    Hello, I have attempted to restore your account once more, and I confirmed there are indeed files in your public_html folder.
  2. Anna

    MySQL seems completely gone.

    Hello, I have restored the database I found for your account. Fantastico should also be working now.
  3. Anna

    A Few Small Problems.....

    Hello, Your domain should now be working properly, I am able to view your site. You might need to clear browser cache in order to view it.
  4. Anna

    Fris Update Thread

    Restores of accounts from Fris is still ongoing. Accounts are currently restored to Chopin and Boru. Once Stoli and Starka is fully online and setup, we will start putting accounts from Fris onto those as well.
  5. Anna

    Starka Update Thread

    Starka will be taken down in the next hour for hardware upgrade and formatting. Once it is back up installs and configuration will take place. We hope to be able to start doing restores tonight.
  6. Anna

    Stoli Update Thread

    Stoli ran into issues and had to get its chassis swapped. It is currently online and cPanel is being installed. Once cPanel is installed we will configure it with our setup, and after that we can start doing restores of the accounts. Restores can hopefully start sometime tonight.
  7. Anna

    After the downtime that we just experienced,

    ok, closing thread. Sorry for the inconvenience caused.
  8. Anna

    boru: site doesn't exist?

    Hello, On both your domains (melissa.elementfx.com and lavadia.com) I see the same text "This site is made of awesome!". For your sub domain (mel.lavadia.com) I get page not found, you may need to re-add that one in cPanel and properly point it to the folder you wish to use for that domain.
  9. Anna

    How can I get a domain?

    Hello, Yes, you can configure the domain to work with us. There's a few options though, depending on the effect you want. Common for all options are that you need to point the domain to the server you are on. We recommend using our name servers as that ensures that you will always have the...
  10. Anna

    Various typos with varying degrees of importance on the site

    :) I know how to do that as well, just need a bit access and I can do it in a few minutes, but doubt that it has priority right now. I did speak with Corey about it just before he went off to bed.
  11. Anna

    Various typos with varying degrees of importance on the site

    I already know the solution for that one, the text is not an image it is made up of list elements.
  12. Anna

    Hello there ^_^

    yeah, currently sign-ups are on hold and currently placed in a queue due to major maintenance to the free hosting servers. The sign-up queue will be processed when servers start coming back online.
  13. Anna

    Hola!

    :) hey, so far so good today.
  14. Anna

    Various typos with varying degrees of importance on the site

    As for our main page and the /freehosting.php page, the whole main site (x10hosting.com) is getting an overhaul and will get a new design in a fairly near future. This server trouble delayed that a bit. I'll make sure that the ones working with the site get to know the other details you spotted.
  15. Anna

    Escalated Support Tickets

    As you may know support section is closed right now, also since work is done on all servers, there'll be nothing any account manager or other staff members can do until your server is back online. If there still is an issue at that point, we'll take it from there, but everything should be back...
  16. Anna

    Domains with an Upgrade to Premium Hosting

    yes. Once you paid for and activated the premium account you can ask to have your current free account moved over, which means all settings, files and domains will be moved to the premium server. You do this by submitting a ticket in the clients are you'll get access to, which is a separate...
  17. Anna

    Subdomains are not back!

    you can, though you need to request the current one to be deleted first as you can only have one account. But since the announcement affects ALL servers, the new account will still be affected by that eventually.
  18. Anna

    My Hosting Account Disappeared

    since there's no hosting account linked with your forum account, please provide your cPanel user name so we can better look up what has happened
  19. Anna

    Account Refund

    I have relayed this to an administrator. He will look into the char limitations of the password, if it is set by us it may be changed fairly soon, if it is by cPanel not so likely.
  20. Anna

    Cossacks timing out

    Cossacks is no more. Your account is currently located on Fris: https://fris.x10hosting.com:2083
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