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  1. E

    Can't delete 3rd domain name and site files

    This should be resolved please re-attempt removing and adding.
  2. E

    X12 Firewall has blocked me again

    Your IP has been unblocked
  3. E

    Site says it is published, but doesn't show up

    After refreshing the cache locally on the server I can also now see your 2023 content! I can confirm no one at our team did any changes and can confidently say you worked this out one out yourself using any guidance we provided! So good job there! Hope you have a great Christmas and holiday!
  4. E

    Unsuspension failed

    Should now be resolved!
  5. E

    Site says it is published, but doesn't show up

    I am unsure what you mean by there? Are you now seeing your site properly loading?
  6. E

    Site says it is published, but doesn't show up

    You should zip and upload via the file manager from your previous screenshots the LOCAL files from your software that you built the website in
  7. E

    Site says it is published, but doesn't show up

    I am sorry you feel its hard to get support, we have been actively emailing you back and forth as replies come in. The issue is you are utilizing a very outdated program that is not reading our file system correctly. I am not familiar with this FTP software. However, if your website you have...
  8. E

    x12.x10hosting.com down?

    Your IP was blocked in our firewall. Please re-attempt this access
  9. E

    I can't access the control panel

    Please re-attempt access.
  10. E

    Requesting Unsuspension

    Your account is not suspended at this time.
  11. E

    Unable to add second domain name on the free account

    We are aware of an issue that may prevent domain adding. Our team is reviewing this and should have it resolved shortly.
  12. E

    Resolved Disk Growth Request

    Increase has been approved.
  13. E

    Please Allow Me to Modify SSL Settings

    SSL access has been enabled on this account
  14. E

    Account terminated

    Account has been restored. However, Please note this can only be done on special cases to cases basis. Also in your case we do see you did not access your account between 9/27 and 12-2 well passed the required login attempts. We can also see that our system did send you aprox. 12 emails before...
  15. E

    Unable to add second domain name on the free account

    What is the domain name you are attempting to add?
  16. E

    Unable to add second domain name on the free account

    All domains are added via : https://x10hosting.com/panel NOT from DirectAdmin
  17. E

    SSL Request

    I deeply apologize for the delay. This should now be enabled on your account!
  18. E

    DNS search denied

    I have re-created your service for you and confirm I can access this. However, you will need to now update your nameservers are indicated above for this to fully provision.
  19. E

    SSL Certificate Error?

    I can c onfirm that https://1.kot.x10.mx/ is loading with a valid SSL at this time.
  20. E

    Request to increase disk space

    The majority of your current space is being used by WordPress plugin for site backups. These types of files would not be counted toward your actual usable quota for determining disk increase. While we do allow backups to be ran via scripts, we would recommend only keeping retention of one to...
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