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  1. E

    Please unsuspend my cpanel

    I see no active suspension on the hosting service tied to this forum account.
  2. E

    Help with unsuspension

    We are unable to fully assist without posting from the correct account.
  3. E

    requesting unsuspension

    Your account was found to use an unauthorized script as shown in your suspension reason. This will not be lifted at this time.
  4. E

    requesting unsuspension

    Your account should now be active.
  5. E

    Will they suspend my account if it hits CPU usage?

    No your account will not be suspended if this occurs. You may see brief downtime 503 errors or similar while the resources are re-allocated but you should not be suspended. Our limits are hard limits so the service will stop working during this time of usage.
  6. E

    Cannot access my account or reset password

    You do not need to know your existing direct admin password to change your password. That is to change your client dashboard password. To change your direct admin password you need to navigate to Services > Click on the name of your Service > Change Password. Note that access your DA control...
  7. E

    Upgraded free account?

    We did use to have an upgraded plan that offered this but our current system is not designed or setup for this. However, we are working on getting these small paid upgrades along with others implemented. So this should be an option in the future!
  8. E

    How to set up custom records for email forwarding at NS2.X10HOSTING.COM

    Account Manager > DNS management is what you are looking for. You will want to make sure your custom domain is selected in the top right before you view this page.
  9. E

    x15.x10hosting.com took too long to respond

    This has been removed again.
  10. E

    x15.x10hosting.com took too long to respond

    How you are accessing your service ( if its WordPress etc) is causing our system to trigger a brueforce. Can you please confirm you are accessing your services via our dashboard and not Directadmin directly?
  11. E

    x15.x10hosting.com took too long to respond

    I have removed the IP block in our system and you should be able to access your service again.
  12. E

    requesting unsuspension

    I can unsuspend your account however you will have 12 hours from the time of unsuspension to clear up the reason for the error_logs. Please confirm this request will be completed.
  13. E

    Free Logo Designs! - Expired offer

    This offer is limited time but we do not have any ETA when it will be stopped.
  14. E

    cannot access control panel AGAIN

    Your IP is indeed blocked for : Failed SSH login Free hosting does not offer SSH access this includes SFTP access and similar. I have removed this block.
  15. E

    Login Issues

    This login attempt is being logged as coming from a corporate network or VPN / proxy service.
  16. E

    Account activity warning emails

    Hello, This was sent by an older rogue email service. You should not get these emails again and they can safely be ignored. However, if you do receive these emails in the future please reach out to us ASAP so we can confirm why our older system would still be sending these. The emails that are...
  17. E

    requesting unsuspension

    That plugin is not allowed on our free hosting services.
  18. E

    Unsuspension request

    I have asked our dev and main support team to look into this.
  19. E

    requesting unsuspension

    Absolutely not.
  20. E

    requesting unsuspension

    Absolutely no error. You are suspended and banned for phishing attempts.
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