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Hello, I apologize it seems your account was provisioned on a different package. I have corrected this and you should see the change accodingly.

This error should now be resolved.

This error indicates you may be using or trying to access your account via VPN or similar service. At this time we require you to access your x10hosting panel account with your real public facing IP.

I apologize for the delay and your issue not being seen before. Can you please try again?

Hello, Just to simplify and clarify an issue you may be having your direct admin login and service password is not the same as your x10 main login page panel account. There are options under each section of your panel to change this password respectfully. Profile > Change Account Password is...

Can you try this again please?

This has been removed you should be able to access this now

Hello, I removed this block please try again.

I am not sure you can enable this for a parked domain. Can you add it as an add-on domain and try again?

Unfortunately, this user decided to leave us without wanting to wait for DNS changes. We can mark this as resolved.

Can you please try now?

I believe per our discussions in discord you will now need to wait for the DNS to update.

You should be able to click that email as soon as it comes in and you receive it. The text document is only needed in the event you want to change your email if you do not have access to your current one. I have issued a password reset link again.

Hello, I see that you may not have logged into your account since 2019-04-23. If this is correct your website may not be available anymore as previously we had a policy that you must logging to your account at least once every 30 days. If you can confirm this information may be correct I may be...

Awesome very glad to hear!

Hello, Using the same email as you have on the forums I issued a password reset for you. Please let us know if you received this. It is time sensitive but if you receive this that is a good sign and we can try again. If you want to try and catch someone on during regular hours to help a little...

Very glad to hear!

Thank you very much for following those instructions to allow us to quickly resolve this. I have updated your email addresses to the one in the .txt you should now be able to request your password.

Can you try to access this now?

Awesome I am glad to hear this is resolved and you can now access all of your accounts and services.