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My ticket was closed and i got no responce... Account is still missing... Should I create another ticket? Or maybe I shouldn't bother...?

It's Cosacks server.

After update my hosting account is gone. I posted a ticket (EAA-123880), but in couple days support staff havent done anything about it. My forum and support accounts are ok, but hosting account is missing. I can't connect to ftp, database or anything. Everything is gone. Any chance to get some...