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Hi there, I'm trying to reset the password for my account (as the system requires), but I'm not receiving any emails in my inbox or spam folder. I hope you can help me. Thanks in advance!

I have had this "Prime" account for some years now but due to "life circumstances" I stopped using it and apparently the system marked it as "abandoned". The advantage of paying the "Prime" fee was supposed to be precisely not having to log in every month. Now that I try to return, I have...