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Got an email that said that my hosting account was terminated? I dont even know why! It was working absolutely good, and now this? How can i recover all my data?

Hello there. My hosting account was suspended when you guys did the upgrade, i read somewhere i needed to create a ticket. Im on the chopin server. Thanks.

I havent been able to visit my website for more than a week, not found message is always there. What are you doing on the server my account is hosted in? I think 1 week was enough the other time, but this is another different week, and I cannot visit anything yet. Need responses.