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I wanna know why my country is blocked, i need acces to my CPanel, i need the files i have in my ftp server, help me please i am in colombia and my host account is http://seq.x10.mx

I wanna know why my hosting account is blocked, i get an error like "..Acces to cpanel is blocked in your contry of origin.." i cant either acces to FTP, and my files are really important to my, if I won't be able to access to my files please let me download them. I'm in Colombia Thank you...