Search results

  1. garrettroyce

    Resolved The following errors were encountered when placing order

    Hey x10ers! A few users have reported issues signing up for a few service, with an error message "the following errors were encountered when placing order", but then no message. This has been corrected to now show the full error message instead of being cut off. Due to internal limits on some...
  2. garrettroyce

    Service don't work.

    This should be resolved. In the future, please omit any unnecessary derogatory language. Your frustration is warranted, but no one is intentionally blocking you from signing up to ruin your day.
  3. garrettroyce

    Account Inactivity Notifications

    Dear x10ers, Some users have received an email notification that they have not logged in and their account is being marked inactive, but they have logged in. This notification was sent out in error. If you received the notification and your account is functioning normally, no action is required...
  4. garrettroyce

    Maintenance 2023-03-19

    Maintenance is complete. Paid upgrades to free services are currently planned, but will be unavailable until further notice. Thank you for your patience during this upgrade.
  5. garrettroyce

    Maintenance 2023-03-19

    Dear x10ers, In order to provide new features to our users and to deliver a better experience in our x10hosting panel, we are taking the x10hosting panel off-line at this time. This thread will be updated once the process is complete. If you know the IP address or name of the server you are on...
  6. garrettroyce

    I can't unsuspend my account

    This has been corrected
  7. garrettroyce

    Adding/Removing Domains

    If you can't add or remove a domain, please read the forum announcement here:
  8. garrettroyce

    Free Hosting Domains

    Hey x10ers! We've relocated the function for adding and removing domains for your free hosting account. Instead of going to your hosting control panel (DirectAdmin), you can simply go to your x10hosting dashboard, then select the "Services" menu, and then clicking on the account name where you...
  9. garrettroyce

    email to reset the password

    I just got a ton of bounce notifications from your email host a few days ago. Sorry, my response was delayed by the issues we had lately. It looks like you would have to request the host of your email account to unblock x10 or provide us with an alternate.
  10. garrettroyce

    Reenviar mi nombre de hosting a otro

    I believe the cause of this is that your account is still being restored. Right now users on x12 are seeing lingering issues. Can you please wait 24 hours and see if this resolves your issue?
  11. garrettroyce

    Password Reset

    Please create a new file on your hosting account in the root directory (not public_html, the folder above that one). In this file put the email address that you would like on file.
  12. garrettroyce

    Domain Email

    It sounds like the issue is your POP3 settings are getting you blocked. Please check the link in my forum signature on how I set up my email and see if that helps.
  13. garrettroyce

    Lightspeed cache

    You're using Cloudflare right now for your site, which would make the cache kind of pointless since Cloudflare already caches. I don't see that this extension is available to our free users.
  14. garrettroyce

    Site Status is Active but still Suspended...

    Your site is working correctly. Your index.php file is empty and so your site is just a blank page.
  15. garrettroyce

    email to reset the password

    I replied to you with a reset link. Did it not go through?
  16. garrettroyce

    No password reset email sent...

    It looks like this was resolved over Discord. If you have any further issues, please let us know
  17. garrettroyce

    No password reset email received

    Were you able to get this resolved? I checked the database and it looks like your account is updated.
  18. garrettroyce

    requesting unsuspension

    It looks like you have another service now and you can only have one. Would you like this one unsuspended and your new one removed, or would you like this one removed and your new one left alone?
  19. garrettroyce

    No password reset email received

    You can now log in using the email and password you provided. You should see your old account in the dashboard. You will need to click the "USER @ X##" button and then change the password. You can use the old password if it is a strong password.
  20. garrettroyce

    Reset password

    You should now be able to log in using the email and password you provided during signup. Once you log in, you will see your old service in the dashboard. Click the "USER @ X##" button and then change your password. You can use your old password again if it was a strong password.