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Getting extremely frustrated with the lack of attention to support tickets for my paid accounts. My sites have experienced downtime and lag since 4/27. What can I do for x10 to better address my problems? I am losing customers.

After submitting a high-urgency support ticket over 5 hours ago for my site which has been down since last night, I have received no response...no update..nothing. This is very frustrating. I highly suggest stepping up customer service by providing 24-7 phone support. This is the first host...