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What am I supposed to do when it's been a MONTH since my support ticket was "escalated" because the issue "required higher access" and "it should be handled shortly", and not only has it not been handled, but I haven't even got a reply?

Hi, I'm trying to add a ".co.cc" domain for my website (http://redge.x10hosting.com/) and I get the following error: I added the ns1.x10hosting.com and ns2.x10hosting.com servers in the co.cc website, waited 48h, and then went to the Parked Domains section in the control panel, but it won't...