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I got a link that goes to: http://support.x10hosting.com/index.php with a Ticket ID attached, Not showing do to privacy purposes... But when i use the password and email that i'm supposed to login in with, It keeps saying: ERROR: You do not have enough permissions to access this page. Please...

It was locked away in a password protected folder, and was used only to see how my page looked outside of my Ip Range, I am more than willing to delete it, and never have it again, But I can't login