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I've opened a ticket via the panel 10 days ago but there has been no response so I thought I'll come here. (The "date opened" field at the top says 11/11/2011 for some reason.) Screenshot: http://cl.ly/GOxi 1) Most importantly, my email isn't working. I haven't been receiving mails since April...

Account username: secretss Hi, can someone help me (re)create the www symlink to public_html please? It's gone D: and I don't know how to do it myself or if I'm allowed to. Also, may I have shell access enabled for my account? Thanks.

I used to be able to view dot files and folders in CuteFTP but now I can't. May I know how to go about making them visible again? I've googled for solutions but they're not working :(. Thanks!

I have a redirection for blog.secretss.net as shown in the screenshot (http://ss.secretss.com/Bipp.png) but it refuses to be removed. I've tried to remove it many times, and the message displayed always says the redirection has been removed, but it never is. I also need help removing...

Hi, I'm hosted on starka. My web address is http://secretss.com (which redirects to a subdomain). I'm trying to access my wordpress blog but I keep getting this page: http://blog.secretss.com/cgi-sys/defaultwebpage.cgi FTP is also not working. I've cleared my DNS already. Any help would be...

I was recently suspended for high system resource usage [...] consistently high cpu usage, memory usage, or process amounts. I'm not sure what that means. I'm running a Wordpress blog, just one personal blog, and yes I have been on it for over an hour on both occasions prior to the suspension...

I'm on the Fris server (I think. It used to be Lotus). My forum account is linked to my hosting account. My Wordpress installation still isn't working. Neither are subdomains. Wordpress installations are databases, right? So I guess it's the database thing that isn't working. I'm not sure. My...

I haven't been able to connect to my cPanel (not even the log in screen!) since the end of April. I have opened tickets about this issue but have not received any resolution. I tried to be patient and wait for x10hosting to settle the changes and upgrades that have been going on but this...

I am unable to access my cPanel, the login page doesn't even load. Firefox says "Problem loading page". Is there something going on? I'm on the Lotus server. This has been so for 4 days since 2nd May. I cannot FTP either. The FTP problem has been going on even longer.

Suspended - Details: "No reason provided" Update: It is working again! Thank you :D. My site is secretss.com (main domain) on Lotus. May I get unsuspended please? And a reason for the suspension? Thanks. PS: I have already logged into my Control Panel and clicked on...

A few hours ago I deleted my parked domain secretss.com so that I could change my main domain from secretss.x10hosting.com to secretss.com via the control panel. I think that was what caused this problem. Since the beginning I have had a subdomain at blog.secretss.com. It has worked all along...

I tried to change my primary domain name from secretss.x10hosting.com to secretss.com but got an error (screenshot) :( Would you please look into it? Thanks :). Also, is there a way to redirect any URL with .net in it to the same URL but with .com in it? For example: Redirect...

Is there something I can/should do to fix that? Also: I can access my account panel, cPanel, and regular pages and files at http://secretss.net/*, but I am unable to access my WordPress blog at blog.secretss.net. I have read the Updates, Upgrades, etc announcement, and it has been over 24 hours...

I have Wordpress hosted on my free hosting account, and I haven't been able to view my blog nor access my WP admin for quite some time. I do recall changing my database name to localhost as was told some time ago. I can no longer connect using FTP either. I can't navigate my cPanel...

Hi, I have two issues today: 1) It has been two months since I bought my domain and pointed it to x10hosting. But a couple of people have been telling me that they can't access my blog at blog.secretss.net. So I went on whatsmydns.net and I got these results: http://grab.by/2tPL and...

Hi there! I've created a subdomain in my Cpanel named "blog". I expected it to work as http://blog.secretss.net but it does not :( It will only work as http://www.blog.secretss.net. How can I remove the www please? I have searched the knowledge base and the support forum but I can't find...

Hi, I have a hosting account here at secretss.x10hosting.com and I purchased a domain name secretss.net elsewhere. My domain registration is still pending and I cannot edit my nameservers. In the meantime I went to my account control panel and clicked on Update Account, and noticed a field...

I'm using a free hosting account. May I know if there's a daily bandwidth limit? I'm told I have 10GB of available bandwidth per month. Can people continue accessing my webpages until the 10GB of bandwidth is used up, regardless of which day of the month it is? The x10hosting homepage says...