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I cant access to my cpanel. page not answer. And when I try to go my webpages I get msql error: Database Error: Unable to connect to the database:Could not connect to database

I know there is problems to transfer sides, but what this day situation about this problem?

Hello I have full restore packet from my old webpages. Packet is made by cpanel. I have already uploaded that packet to this account. Can admin do this restore for me, because there isint option to restore in cpanel. I asked this problem from chat(irc), and there some admin told me to do this...