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Yesterday and today my site has had some really bad issues with lag and the site not even loading. Some pages aren't even loading. Can someone please help me with this? Thanks SO much!

I added a FTP account for someone and they said that it came up just as a blank screen with the text Index of/ on it. Do I need to activate any special parts of the ftp server for them? Then I logged into their ftp and it didn't work for me either. Can someone help? Thanks!

Could you make it so I can have more FTP accounts and more email accounts? I would like each staff member to have an email account and if members donate to the site then I would give them an email account as a reward. If you could add about 100 email accounts, that would be good. Thanks! And...