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x10 has obviously been the subject of hacks recently because this is the third account I know of that's been shut down due to "bad files". The security here is weak apparently and x10 should do more to protect legit users but that aside, the process to appeal is now broken. When I click to open...

There's apparently no longer a way to renew or upgrade to Prime. That's fine, but there should be some sort of announcement or information about it being discontinued if that's the case. It seems odd to ignore people that want to pay for the service.

When I save a change, redirected to the url in title (page not found) and nothing is saved. Deactivated all plug ins Switched to default theme Updated WP to 4.2.2 It appears to be a server issue. Was php updated recently?

This is getting tiresome - I visit the site once and immediately get locked out - 3 days in a row. I recently tested out some weather feeds which may be driving up resource usage, but if that's the case the quota needs to be increased.

Trying to help a friend sort out a WordPress site outage. Weird issues; When I look at the themes folder via ftp, one theme is different from what shows in cpanel: FTP: theme 1, theme 2. File Manager: theme 1, theme 3 Changes I make in ftp don't show up in cpanel. I uploaded a default 2014 theme...

Another user didn't check "show hidden files" and clicking "reset all interface settings" does nothing. Adding this to the url "&showhidden=1&saveoption=1" works but I need hidden files to always show. It has to be possible?

Periodically, emails sent from a contact form on an x10 site fail to arrive. It doesn't matter which email service is used. Spf records include the x10 server ip and pass all verification tests I've added an email address to x10 even though I don't use it - this worked in one case but now it's...

For a WordPress site with the UpdraftPlus auto back up plug uin, manual back ups work fine, but scheduled back ups don't get triggered. This requires the WP scheduler to work and that's dependent on the host allowing loopback connections. Is this functionality enabled in a free account?

Same problem as https://community.x10hosting.com/threads/unable-to-add-custom-domain-name.191051/ Changed nameservers for bwctax.com a week ago Propagation: https://www.whatsmydns.net/#NS/bwctax.com Registrar's response is: It is certainly pointing to those name servers but I note that it looks...

Trying to help someone add a domain. It's unfortunately with Melbourne It so has taken a day and a half to publish. Now that's done, all I get is: "Sorry, cannot determine nameserver IPs. Please make sure that the domain is registered with a valid domain registrar." Are there any issues or...

Email accounts I've tested sending to are domain based hotmail, a gmail account, an Exchange account and another isp based account. Initially an invoice app on a WordPress site was the "sender" but messages from a contact form also fail. Both give success messages. Any ideas where to check?

Go Daddy domain bfmachineprod.com Change nameservers to ns1.x10hosting.com and ns2.x10hosting.com Forwarding is off X10 Error: Sorry, cannot determine nameserver IPs. Please make sure that the domain is registered with a valid domain registrar. Normally this works within a few minutes. I've...